The default shipping method for our store is China Post and Dewang Express. For remote areas, the basic freight rate is 3.5 yuan per kilogram, while for other regions, it is generally 2 yuan per kilogram. (Taiwan, Qinghai, Xinjiang, Tibet, Hainan, Gansu, Ningxia, Yunnan, Guizhou, Sichuan, Inner Mongolia are considered remote areas.)
The shipping fee is defaulted to be added when placing an order. For specific shipping fees, please contact customer service for modification.
All products in this store are directly supplied by manufacturers, which saves the middleman and ensures lower prices and better quality. We promise that if the product is returned within 7 days and does not affect the second sale, we can exchange or refund the product. However, if it is not due to quality issues, the buyer is responsible for the shipping fee!!
About customer service: If your inquiry is not responded in time, it may be due to a large number of inquiries at that time. Please wait patiently, or it may be due to system issues or lost questions. If the time is too long, please log in again to the Alibaba Messenger and consult. Please forgive any inconvenience caused.
About after-sales service: Our store's customer service system supports a 7-day no-reason return policy. If you need to return or exchange, please contact our after-sales customer service immediately to explain the situation. We will handle it for you in the first time according to the rules, so you can shop with peace of mind.
About shipping: Our store defaults to using ZTO Express (if you need to send by SF Express, the price can be negotiated directly with the seller.)
Do not specify the courier, if you have any questions, consult the shop.
Regarding colors: All the products in our store are photographed with actual items, and the colors have been carefully checked to match the actual items. Please refer to the flat layout image when making a purchase. Due to differences in color contrast and brightness between different computer monitors, slight color differences are unavoidable and are not considered quality issues.
【Fuzzy Toy Tips】After receiving your fuzzy toy, pat it down and let it bask in the sun to avoid contact with black suits. During spring and winter, especially in dry indoor environments, clothing already has a lot of static electricity. Those who understand physics can understand the phenomenon of static electricity adhesion. Of course, it's not about shedding hair; it's about fibers that were not completely cleaned up during processing! Toys are compressed during the packaging and transportation process. However, it's okay. Please follow my method to restore it. First, after you receive the fuzzy toy, please shake it vigorously to restore the PP cotton to its original state! Second, if you have the opportunity, please take the fuzzy toy to the sun. The sunlight will make the fuzzy toy's body swell more, and it will become larger. It's best to do it for a week, with a daily sun exposure rate of at least 2 hours.
Basic Q&A:
1. Are your products guaranteed to be of high quality?
Answer: We are our own factory, and the quality is under our own control.
3. I would like to know how the shipping fee is calculated.
Answer: Freight charges are based on the actual costs generated by the freight service selected by the customer. Customers can choose to use logistics or express delivery. Our customer service personnel will also recommend to you whether to choose express delivery or logistics based on your actual situation. Express delivery charges are calculated based on the actual weight of the goods and the distance of transportation, while logistics charges are calculated based on the volume of the parcel and the distance of transportation. In general, logistics does not deliver goods to the door, and if the customer has special freight requirements, we will try our best to meet them.
4. I would like to place an order for some goods. Do you have a price list? Could you send it to me for a look?
Answer: The prices are all listed on the website, and you can check them according to your actual needs. On the left side of the homepage, there are categories that you can click to view the detailed product information.
5. Do all the images on your website have stock?
Answer: Basically, we have them all, as we have a large number of wholesale customers and over 100 franchise stores selling them. Occasionally, there may be a temporary shortage of some products. If there is a shortage, we will promptly inform you to exchange the goods. If the customer does not agree to exchange the goods, we will promptly refund the excess payment to you in time.
6. Are your products the same as the pictures?
Answer: The images of the products are consistent with the pictures, and the pictures have been partially processed, so they are not very clear. The products are even more beautiful. Detailed introductions of our products are all in our product descriptions.
Are all the prices on the website your wholesale prices?
Answer: Yes, the price on the website is the wholesale price.
8. How are your products priced? Can I just order them online?
Answer: Directly take photos online.
After you place your order, the customer service will order the goods to the warehouse according to the time sequence of customer payment, and the logistics staff will send the goods to you as soon as possible.
How do I fill out the shipping fee when I place an order?
Answer: You can fill in any number, such as: 5. After you place your order, the customer service will modify the order amount based on the actual weight of the goods you have photographed and the freight mode you require. After the amount is modified, you can pay.
Dear buyers, when you receive the goods, please make sure to inspect them in the presence of the courier staff. Carefully verify each product to ensure that it is intact and undamaged. Only after confirming that the goods are intact and correct should you sign for them. Wait until you check that everything is in order, and then let the courier leave. If there are any damages or deficiencies, please contact the store owner on the spot to negotiate a solution, or to the courier company for compensation. Your signature means that you have confirmed the goods are correct! There is no problem with lack or damage. Once the signature is received, the contract between the courier company and us is terminated, and any problems that arise thereafter will not be handled by the courier company. The store owner will not assume any responsibility either. Given the special nature of online shopping, the goods are delivered to the buyer by the courier company or the postal service, and there is a third party involved. It is very necessary to inspect the goods! Thank you for the cooperation of all dear buyers!
