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This factory specializes in wholesale of accessories. Products are produced in bulk and are primarily handcrafted. There may be slight differences between different batches; minor defects (that do not affect sales) are inevitable. It is recommended to obtain samples for free first. Everyone should understand that quality is directly related to price. Do not rely on your imagination—everyone’s imagination is limitless, and we cannot meet that expectation. Please understand! For customers with very high quality requirements, please purchase from the dedicated counter.
II. Regarding Colors
1. Most of the products in this store are photographed in person, with only a small number being online images; the colors have been professionally proofed to be as close as possible to those in the actual items. Due to factors such as lighting, color contrast, and color temperature on computer monitors, color differences are inevitable. The images are for reference only; please refer to the actual products. Please avoid taking photos if you are sensitive to color differences!
2. Regarding style and color issues, standard delivery is based on the order; notes on styles or colors are not accepted (except for special instructions on the product page). We will try our best to fulfill your requests, but shortages may occur. Please understand. If there is a temporary shortage (you can also note the color for the missing item in the order), we will notify you via Wangwang or phone. Thank you!
III. Regarding Shipping
Due to the large volume of shipments daily, we will arrange delivery in the order of payment made within 24–48 hours after your payment is successful. Shipping time may vary depending on distance, weather conditions, and the operational procedures of different courier companies. Generally, items arrive in Jiangsu, Zhejiang, and Shanghai within 1–3 days, while in other regions it takes 3–5 days, and in remote areas 5–7 days! If you haven’t received the item by the specified time, please contact our after-sales customer service. (If delays or loss occur due to high shipment volumes during peak online sales season or overflow in courier facilities, please understand, and we will handle the situation appropriately.)
IV. Regarding After-Sales Service
1. Signing for delivery: Please ensure you personally inspect and sign for the goods. This is your right, and it is also key to our after-sales service. Thank you for your cooperation. (If it is not convenient for you to sign for the goods in person, please inform the person who will sign on your behalf, a relative, or the security guard to inspect and sign for the goods.)
2. Missing items or quality issues: If there are any missing items or quality problems after receiving the goods, please contact customer service promptly within three days after signing for delivery. For quality issues, please take photos immediately after receipt and send them via WeChat Business Account; we will provide you with a satisfactory solution.
3. Returns and Exchanges: If you are not satisfied with the product or do not like it, you may return or exchange it within three days of receipt, provided it has not been used and is not suitable for resale. Generally, products support unconditional returns and exchanges within three days of delivery; some products offer a seven-day no-reason return service.
Note:
1. The following conditions do not allow for returns or exchanges: A the product packaging is damaged or incomplete, or missing any accessories or related documents; B unauthorized repair or modification; C improper use or storage; D color variations are not eligible for return, and items outside the post-sale service period.
2. After-sales service is the most fundamental service of the company. We are willing to provide excellent after-sales support, and it also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging products, and try to comply with the company’s regulations to avoid affecting your after-sales service.
3. As mentioned above, regarding the handling of damaged or quality issues products, if some items have problems and the customer wishes to return the entire order, the shipping cost, as stipulated by Alibaba, must be borne by the buyer. 4. For more detailed information, please refer to the announcements on the store’s homepage. If you have any further questions, please leave a message or consult the online customer service. Ordering the product indicates your agreement with the above terms.
5. On Evaluation
1. No matter whether you encounter issues with services or products, simply contact our after-sales WeChat account, and we will definitely resolve them objectively and proactively, without avoiding any responsibility. Giving negative reviews frequently is of no benefit to either the buyer or the seller. We truly hope to retain every friend who loves “Jiaxin Accessories” by solving your actual problems and improving our service level. We expect every customer to have a pleasant online shopping experience at “Ruiduo Accessories”.
2. Additionally, we refuse any visits from “negative review trolls”. We will firmly resist unsolicited visitors who use “negative reviews” to threaten us into giving refunds or giving gifts!
6. Regarding Agency Franchising
a. Application for agency: Apply directly for an agent position. After approval, simply download the data package and upload the products. Only after applying can you enjoy agency discounts; no discount is offered if you do not apply.
b. Agency order placement: The buyer places the order through you, and you then place an identical order on our side. Keep the address of the buyer; we will ship according to your address. After we ship, you can see the tracking number in the Alibaba order. Copy the tracking number into Taobao and send it to the buyer.
c. Regarding proxy shipping: You can note the details of the package during the ordering process. If no note is provided, provide the order number to the customer service for them to add it, otherwise, the package will be shipped randomly.
d. Tips for placing orders on Alipay: After placing an order on Alipay, you need to keep the Taobao order number in your Alipay order, and also keep the Alipay order number in your Taobao. By doing so, with each order properly matched, there will be no errors, and tracking the orders will be very easy.
e. Change of address: If the address is incorrect before shipment or there is an error in the order, please request a full refund and place a new order. As long as the item has not been shipped, we will approve a full refund. The address can also be changed after shipment, but it cannot be modified midway; it can only be corrected upon reaching the recipient’s location. (Note: Additional fees may apply across provinces or cities. The costs are charged by the courier company and shall be borne by the buyer or agent. Please ensure clear communication between agents and customers.)