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Buyer Instructions

1 Product Image: All images are taken at 100% actual size. However, due to lighting and monitor conditions, the images you see may have slight color variations—this is unavoidable. We apologize for any inconvenience!

2. Regarding stock shortages: Although we have direct access to original manufacturer inventory, offline distributors can also transfer goods quickly. We will strive to ensure stable supply, but stock shortages may still occur. We appreciate your understanding. If a shortage occurs, we will notify the buyer within 24 hours, offering an alternative product or completing a refund within the same timeframe.

3. After receiving the goods, please check them first before signing the order. If there is any damage or missing items, do not sign for delivery. Contact our company first to report the situation, and allow staff from the logistics company or courier to provide proof before proceeding with any action.

4. Our contact information: You can contact customer service directly, or call 15336005255 if there are special circumstances.

5. Essential Information for Wholesale (Once a transaction is initiated, compliance with the following terms is assumed): You may not be aware of our advantages, but you must be aware of our weaknesses. We sell mid-to-low-end products and cater to the general public at low prices with minimal profit margins—there are no losses to be incurred. Please understand us better after comparing the cost-effectiveness of the products. Please comply with the following terms:

1. For all product physical photos, there may be slight differences between batches received. The photos and description data are for reference only; the final product shall prevail. Styles and colors are sent randomly. Returns or exchanges are not accepted based on minor differences in color, style, data, or price.

Examples (but not limited): 1. I just don’t believe in false reviews—I come here to give you negative reviews. It’s a product worth just a few cents; I buy 1000 units and give you 1000 negative reviews. I don’t expect anything in return, just to feel at ease. 2. For mid-to-low-end products, we reject mediocre reviews. Please consider the cost-effectiveness of the product before bulk ordering. Our products have been used in the market for over 20 years yet still have a large market. Doing business is also about making friends; we refuse to give mediocre reviews under any circumstances. Examples (but not limited): 1. Shopping at Taobao has become routine for me—I’m used to finding faults. If there are no faults, why would I go to Taobao for bulk orders? Why not allow reviews? If the product quality is poor, I should give a negative review.

2. The customer service is poor, and the product quality is also bad. I have feedback to share—could you mention it in your positive review? Of course, we welcome that. You have supported our business, and our customer service team is grateful for your patronage. Why is the service so poor? Why is the product quality so poor? We welcome you to provide more constructive suggestions, improve our services, and offer better quality service for you and other customers.

III. Regarding transportation and delivery.

For small quantities, it is recommended to use express delivery for delivery right to your doorstep, which is convenient and fast. For large quantities, logistics shipping is the preferred method, as it is cost-effective. However, you need to collect the goods from the freight company yourself. Shipping is done from Yiwu, where logistics is well-developed; no freight collection fee is charged, but you must pay the freight fee at the freight station when collecting the goods. After placing an order, contact us to modify the freight amount. The default freight charge for purchases is the express delivery fee, and the system will calculate the freight upon order placement. All wholesale items are not covered by free shipping; when using logistics, the freight is paid at the destination. Please contact customer service to adjust the freight.

4. Details on Returns and Exchanges

1. If any product shows functional failure within 7 days of receipt (based on the delivery note signature date), please contact us promptly. Claims after this period will not be accepted.

2. When receiving the goods, the customer must open the packaging box for inspection, regardless of whether it is severely deformed or damaged. If the goods are received not in accordance with the requirements, and damage or loss occurs due to logistics, we will not assume any responsibility (pre-shipment, there is inspection monitoring video recording and weight record).

3. All customers are requested to protect the complete packaging of the product, ensure that accessories and related materials are intact, and if there are any quality issues with the product itself, we will provide returns or replacements within the specified time.

4. Some defective items and 2% loss in orders are normal. If significant losses occur after each transaction, please contact customer service within 7 days. After that deadline, the customer loses the right to receive after-sales service, and requests will not be processed.

5. The portion of the product damage exceeding 4% of the order value shall be borne by the buyer. That is, except for normal wear and tear, we are only responsible for up to 2% compensation per order. 6. The return shipping costs shall be paid by the buyer. For returns due to quality issues, the compensation is based on the actual shipping cost incurred (for example, if a 5 RMB courier fee was paid when the item was shipped, only 5 RMB in compensation will be provided upon return).

5. No returns or exchanges will be accepted under the following circumstances

1. The returned product has an incomplete packaging, missing accessories or relevant documents; it has been altered or modified without authorization; used or stored in an improper manner; has exceeded its shelf life; the returned product is labeled, or it is counterfeit. Products that cannot be sold as goods again.

2. When customers return items due to quality issues, they are required to send them back to our company via regular mail or express delivery. The shipping cost shall be borne by the customer, and our company will cover the additional shipping fee and actual product costs according to the post office invoice. If customers return items via express delivery or other methods without contacting customer service first, we will refuse to accept them. 3. All returned packages must be registered with a real name of the order sender. Before sending the package, customers must communicate with customer service and provide a return list. A return list must be included in the package to facilitate staff verification and improve efficiency.

4. Returns that are made without communication with customer service prior to the return process will not be accepted.

5. Returns due to subjective reasons or returns without actual quality issues will not be accepted. The return shipping cost shall be borne by the customer, and any damage will be compensated at the agreed price.

6. Please do not return products not from our company; if such products are returned, we will not provide a refund.

7. Rejections of advance payment of shipping costs for various reasons, and cases where the return shipping cost exceeds the sending shipping cost, will not be accepted for refund.

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