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Size

The Hui family has several series of products, and the product sizes of different series also differ; Moreover, since all the fabric products are handmade, it is really inevitable for there to be some size errors; Therefore, please contact our customer service without any certainty to confirm the size.

Color

Each product is photographed by experienced photographers in the industry, striving to realistically represent the product as much as possible. However, due to individual differences in monitors, we cannot guarantee that the images seen by each customer are completely consistent with the actual product, which is an inevitable aspect of any online shopping. Therefore, we strongly recommend that customers who are very sensitive to color and have high color requirements compare the images on multiple monitors. We cannot accept returns or negative or low ratings based on color differences.

We have a very professional customer service team. If you have any questions about the products during the purchase process, feel free to consult our customer service. Our customer service hours are from 8:00 AM to 11:30 AM and 1:00 PM to 5:30 PM. If we are offline, you can leave a message, and we will contact you as soon as we are online.

About after-sales service

Our company implements a 7-day return policy without any reason. If the return is due to quality issues, we will cover the shipping costs. However, if the return is not due to quality issues, you will need to cover the round-trip shipping costs. Non-quality issues include color differences, size discrepancies, and asymmetrical prints on some tables. These are not quality issues.

About shipping

Due to the differences in the management capabilities and the quality of personnel among various logistics companies, we cannot guarantee that you will absolutely be satisfied with the logistics service we provide. However, as sellers, we will actively and effectively facilitate and follow up the entire process, striving to achieve your satisfaction as our goal. We will continue to work hard and improve our service quality. Please understand the seller's position when you are dissatisfied with the delivery. Our cooperative logistics include Shenton and Postal Parcels. No matter where you are, Hui's wife can always deliver the products to you on time.