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About the shipment, we promise a 7-day no-reason return and exchange policy. If the return or exchange is due to a product quality issue, the round-trip shipping costs will be borne by us.

About returns and exchanges, normally, customers who place an order and make payment before 4 PM will have their goods shipped that same day; those who place an order and make payment after 4 PM will have their goods shipped the next day.

Due to the large volume of customer inquiries, we may experience intermittent or delayed responses. This is not a matter of customer service attitude; please understand and forgive us. We suggest that when inquiring, please inform the customer service of the product number, color, and link to confirm if the item is in stock for further inquiries. Thank you for your cooperation! In the event of public holidays, we will notify you of the rest days in advance.

About the maintenance of silver jewelry

1. The care method for silver jewelry is to wear it every day, as body oils will give the silver a warm and natural luster (although there are exceptions, as some people's sweat contains components that can cause silver to darken). When not wearing it, it should be well stored in a sealed pocket to prevent the surface of the silver jewelry from contacting the air and turning black due to oxidation.

2. Daily cleaning methods: Squeeze a little toothpaste on the silver jewelry, add a little water, and rub appropriately until white bubbles appear, then rinse with clean water to restore its shine.

3. Do not wear silver jewelry at the same time as other precious metal jewelry to avoid damage from collisions or scratches.

4. Keep silver jewelry dry, do not wear it while swimming, and do not allow it to come into contact with hot springs or seawater.

5. Wearing the silver jewelry daily, use a soft cloth to wipe the surface to maintain the luster. Use a special cloth for polishing silver. The cloth contains silver-preserving ingredients and cannot be washed.

6. If you find that the silver jewelry has turned yellow, you should use a jewelry brush to clean the fine cracks of the jewelry, then drop a drop of silver polishing milk on a tissue, wipe away the black oxide on the surface of the silver jewelry, and then use a silver polishing cloth to restore the original silver white and bright appearance of the jewelry.

7. Here's a suggestion for everyone: If you can restore about 80% of the silver condition with a silver polishing cloth, you won't need to use silver polishing cream or silver cleaning water. These products have certain corrosiveness, and after using these jewelry, silver jewelry will become more prone to turning yellow. Once silver jewelry becomes black multiple times, it will be difficult to polish it white again.