Ximing" takes "integrity" as the foundation of its business. We are responsible for the quality of every product we sell, and for products with quality issues, we implement unconditional

Exchange or return and bear the round-trip shipping costs; however, before exchanging or returning the product, the buyer has the obligation to assist us in verifying the quality issue of the product by taking photos, etc.

When returning or exchanging goods, please bear the shipping costs initially. Do not use a cash-on-delivery method, or we reserve the right to refuse the shipment.

Basic Problem                                                        

1. Are the quality of your 'Ximing' products guaranteed?

Quality is the foundation of a company's survival. We have great confidence in the quality of our 'Hua Fei Hua' products. If there are any quality issues, we offer a refund or exchange.

2. I would like to know how the shipping fee is calculated.

Answer: Freight charges are actual costs generated based on the freight transport method selected by the customer. In general, the freight transport is the logistics specified by the customer's designated logistics. The freight charge is usually paid on arrival, and the shop does not charge for logistics costs.Please contact customer service to modify the freight and provide the address of the Yiwu receiving point if you need to send a logistics order.A box or less than a box of goods is sent by courier (the freight is calculated based on the actual weight and transportation distance of the goods), if the customer has special freight requirements, we will try our best to meet them.

3. I would like to place an order for the 'Ximing' products. Do you have a price list? Could you send it to me to have a look?

Answer: All prices arewebsiteShangdu has, you can check or consult our customer service according to your actual needs.

4. Do all the images on your website have stock?

Apart from the made-to-order section, basically we have them all. Since we have a large number of wholesale customers, there may occasionally be a temporary shortage of some products.

In the event of stock shortages, the 'Ximing' customer service will notify you promptly for an exchange. If the customer does not agree to an exchange, the company will promptly refund the excess payment to you.

5. Are your products the same as the pictures?

Answer: The images are consistent with the merchandise, and the images have been reduced, so they are not very clear. The merchandise is prettier.

Are all the prices on the website your wholesale prices?

Answer: Yes, the price on the website is the wholesale price.

7、I have placed an order, when can the shipment be sent?

The orders placed and paid for before 16:00 that day can be normally dispatched (excluding logistics).

8. How do I fill out the shipping fee when I place an order?

The general shipping fee is automatically generated based on the weight of your goods and your destination. If there are any special circumstances where no shipping fee is generated, you can fill it in at will.

For example, if you choose the number 8, after you place your order, the 'Ximing' customer service will adjust the order amount based on the actual weight of the goods you have purchased and the freight method you have selected. Once the amount is adjusted, you can proceed with the payment.

 9. Vegetable oil candles may deform during transportation due to the manufacturing process, but this does not affect their use. By default, we assume that you accept this. If you are concerned about the deformation, please be cautious when ordering!