Ten Commonly Asked Questions with Answers:

①Question: Where are the sofa pads made? Are they direct sales by the manufacturer?

  Answer: All products are produced in our country's quilting industry center - Zhejiang Pujiang. This store is a factory direct sales store, and the factory has strong innovation and production capabilities, allowing you to buy everything in one place with many styles and varieties. Each sofa pad on the shelf is carefully selected, and it is one of the more popular styles welcomed by domestic and international buyers. Please feel free to choose.

②Question: Are the sofa cushions sold by the piece or as a set?

  Answer: The unit price refers to the price of a single sofa pad, not a complete set; a set of sofas requires multiple sofa pads of different sizes to be combined and laid out, with the dimensions marked as width X length, in units of CM.

③Question: Are there any errors in the product size?

 Answer: All raw materials are mechanically cut and then produced through a complex series of traditional manual processes.The normal error range is within +/-5cm, so please be cautious if you are sensitive to this; and due to the easy shrinkage of quilted products (about 5%), we kindly ask all buyers to calculate the required dimensions carefully, adhering to the principle of 'better to have too much than too little', to avoid purchasing sizes that are too small, which could affect the use and aesthetics.

④Question: How many days will it take to ship the order after placing it?

 Answer: In general, custom orders take 3-7 days, and we will send out the stock items within 72 hours. In special cases, we will inform you in advance and try our best to meet your requirements.

⑤Question: Can I return or exchange the item if I am not satisfied?

 Answer: We do not support a 7-day return policy without any reason! For wrong or missing shipments, or defective products, we only offer replacement or resending the goods! If the buyer claims a partial or full return due to a few defects, we only offer replacement or replenishment, and refuse to return the goods. We refuse to accept all cash-on-delivery (COD) and SF Express items sent back. For exchanges due to personal subjective reasons, please bear the round-trip shipping costs.There are some minor issues such as loose threads, straight lines that are not perfectly straight, seams on the back, the pad is not a perfectly square shape, the edges are not aligned at the seam, and there are slight jumps in the quilting product, etc. These do not affect the use and are not considered quality issues. People who are sensitive to these issues should be cautious when purchasing!

⑥Question: Is there a large color difference between the image and the actual product?

 Answer: All the product images on our store are taken from actual products, and they are corrected by professional designers to ensure the color accuracy of the images. However, due to differences in lighting, angles, and monitors, there may be some color differences, but they will not be significant. Additionally, due to the different batches of dyeing, there may be slight color differences among different product batches. We remind all self-used customers to try to purchase all sizes at one time to avoid color differences. (For plush products, the color reaction to light is different, and the color of the light and shadow surfaces is deeper or lighter, which is caused by the fabric of the product itself. If you are concerned, please be cautious when shooting, and color differences do not belong to quality problems!)

⑦Question: Can the price be cheaper?

 Sorry, our store's profit is very thin, and we do not negotiate prices. Long-term cooperative old customers can enjoy some friendly discounts.

⑧Question: How are shipping fees calculated?

 Answer: According to the actual weight of the product, after ordering, please contact the customer service to verify the freight, and then make the payment after the modification. For bulk quantities, logistics can also be sent, with freight collected upon arrival.

⑨Question: I am an Amazon seller, can I also do drop shipping?

 Answer: Yes, please contact our customer service for more information. For our cross-border platform customers, we offer a special compression packing service to help reduce your transportation costs as much as possible.

⑩Question: Are the actual flower patterns the same as the pictures?

 Answer: The arrangement of stripes and patterns in the sofa cushions is randomly arranged within the full-plate pattern of the same style. The image style is for reference only. We cut them in bulk, and the position of the stripes and patterns cannot be controlled.

If you have any questions, please consult the customer service at any time. Meeting is fate, I wish you a happy shopping!