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Buyer Guide

Note: The elastic ball is made of rubber. It is produced by joining two halves of a mold, and slight indentations and edges with imperfections are normal. Please be cautious when purchasing if you are sensitive to these issues!

The surface pattern is created through printing techniques. Slight asymmetry and blurred printing are normal; please be cautious when purchasing if you have concerns!

For better services and more detailed product information, please contact us.

Phone number for contact: 1 502 4575 30

【Product Name】：32#Luminous materialElastic Ball(Halloween Style, 6 patterns randomly)

【Physical Dimensions】: Approximately 30mm in diameter

【Product Material】: Eco-friendly rubber, safe materials

【Product Packaging】: Bulk, OPP bag

【Packaging Quantity】：100 pieces per bag, patterns randomly mixed (25 bags per unit)

【Product Styles】: Six styles with random combinations of patterns

【Product Details】: Variety of styles and colors, shipped randomly.

【Features】：Eco-friendly materials, high product quality, light weight, bright colors, and high strength

Color variation explanation: The color differences and variations in colors of the products are caused by differences in the background, lighting, and the display accuracy of the computer monitor. These factors are beyond control and do not constitute quality issues. The product colors should be based on the actual item. Most of them are handcrafted, so those who care about color variations and minor defects should carefully consider before deciding to order. All products in our store are photographed in real life!
 
02 Regarding shipping: After the buyer pays for the order, we will ship the goods within 48 hours (two days). Generally, orders and payments made before 4 PM on the same day will have the goods delivered on that day (except on Sundays). If there is a shortage of items, we will contact you by phone or WeChat. During shipping, dedicated staff will verify the shipping list and the goods. After confirmation, they will sign the list and pack the goods together before dispatch.
 
03 Shipping and Logistics: By default, small shipments are sent via Yuantong Express, while large items are sent through logistics companies. This approach results in lower shipping costs for you. For shipments sent via logistics providers, please contact customer service to modify the price. If you need to use another courier service, please contact online customer service. If the shipment does not arrive or if you urgently need the goods, please contact customer service to arrange delivery via Shunfeng. For bulk shipments that must be shipped via logistics, please inform customer service of the address of the nearest logistics company and the name of the shipping station. This will help you receive the goods at the shortest possible time and at the nearest location. Please note that neither shipping nor logistics services are under our control. Do not use dissatisfaction regarding shipping methods or delivery time as a basis for evaluating us.
 
04 Regarding Signing for Delivery: Please ensure that you sign for the goods in person when they are delivered. If it is signed for by family members, friends, or a security guard, it will be considered as your own signature. Please open and inspect the goods on the spot before signing for them. If the item is damaged during transportation, please contact the delivery personnel immediately to verify, claim compensation, or refuse to sign for it.
 
05 Regarding after-sales service: If there are quality issues within 10 days from the date of receipt, please contact us promptly. We will provide a response regarding return or exchange, and we will no longer accept such requests after that period. If the quality is satisfactory, no return or exchange will be accepted. Reasons such as personal preference, significant differences from the image, dissatisfaction, or not being as good as expected are subjective factors that do not allow for return or exchange. Additionally, if there is a shortage in quantity, please contact customer service; additional items will be sent later.
 
06 Regarding feedback: Your sincere comments are our unremitting motivation to move forward. If you are satisfied with the product and feel happy, please give us positive reviews. If there are any issues or dissatisfaction, please contact customer service promptly. Any problem can be resolved quickly, eliminating your doubts and concerns at once and bringing you a pleasant mood.