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The products we sell offer high value for money, delivering excellent value for the price, with buyer satisfaction reaching over 99% (unverified verbally, supported by Alibaba’s integrity record), however, there are a very small number of demanding buyers who report issues upon receiving the goods.

After inspection, the product was found to be somewhat rough in construction, with defects, using poor material, and not matching expectations—these do not constitute quality issues. This is because almost all products have different prices.

Prices range from a few cents to several yuan, dozens of yuan, and even hundreds or thousands of yuan. Therefore, please do not compare the quality of items at the lowest price with those at higher prices. Nothing is perfect; for overly picky buyers,

Alternatively, please only purchase items with a slightly higher value. Additionally, since we operate as volume wholesale rather than individual retail sales, we guarantee only a 98% quality rate; 2% falls under the exemption scope.

 
All of our images are taken with real items, but due to factors such as lighting and shooting quality, there may be slight differences between the images and the actual products. Additionally, computer components like graphics cards and monitors vary, resulting in different displays.

Product colors may vary. Buyers who cannot tolerate color differences should not place orders!

Subjective reasons such as believing the product is too large or too small, not selling well, personal preferences or expectations of the customer; thickness of the material, texture—soft or hard—not suitable for them, and differences from subjective imagination, etc.

It is a quality issue recognized by us.

 
After receiving the goods, if you have any questions, please contact us within 3 days. Please do not leave a negative review without contacting us first; we will do our best to assist you in resolving the issue.

However, we also ask those picky buyers who use negative reviews as a threat to stay away.

We will send it via YTO Express by default.

We have specially trained packing and packaging staff who will arrange the goods quickly and pack the buyers' items properly. However, with increasing shipment volumes, there are also some best-selling products

Due to rapid sales, product shortages often occur, especially during peak sales seasons. Just now there was stock available, but it was already sold out within a short time. Therefore, it is possible that some products may be out of stock after ordering.

In some cases, it is normal to take two to three days; we will try our best to arrange early delivery. For items in stock, we will strive to ship on the same day. For those without stock, the items will be prepared within three days. Please understand!
 
Solution to stock shortage issues: Generally, we will contact the buyer, explain the reason for the shortage, and obtain their consent to replace the style or color, etc. If no contact is possible with the buyer, then by default...

The principle of delivering as many items as ordered. The remaining payment will be refunded to the buyer at 100%.

If it is a shipping company, they usually deliver to the doorstep. However, in remote areas, the buyer needs to come to pick up the package in person.
If it is a logistics company, buyers generally need to pick up the goods from local logistics company branches.
 
Special note: We will remind the shipping and logistics companies to handle the items gently and avoid damage, as they are fragile.

Therefore, the buyer must check the outer packaging upon receipt. If there are severe damages, cracks, or opened packages, please demand compensation from the logistics or delivery company on the spot. If the issue cannot be resolved,

Please get in touch with us as soon as possible, but if you respond after the delivery has been signed for, we will not process your request. Please be aware of your rights and interests, thank you!

 Product qualityAll products are subject to multiple inspections during production, after production, and before shipment. Only those that pass all checks will be shipped. However, wholesale is not retail. If you have any issues, please contact our company immediately.

Regarding returns and exchangesReturn conditions -- If the product has quality issues that result in missing functions or failing to meet normal standards, it may be returned without being used, provided it can still be sold again.

Apply for replacement with a product of equivalent value. Order adjustments or returns must be requested within 24 hours from the time of receipt of the order, and must be sent back within 24 hours from the request date. The deadline is based on the buyer's shipping document.

Package label

The scanning time is the reference. For reasons such as poor sales or not meeting expectations, etc., which are not related to product quality issues, we will not provide returns or exchanges.

Image and actual product: Product images can reflect the actual product well, but due to factors such as lighting and shooting quality, there may be slight differences between the images and the actual item. This is also influenced by market changes, etc.

The factory may adjust the color of the product and its packaging, as well as the packaging method, please refer to the actual details