About quality issues and returns and exchanges

1. Within 15 days after receipt (the date of receipt of the shipment is the standard), if you discover any quality issues with the product, please contact the after-sales customer service in a timely manner. Claims after this period will not be accepted. The defective product must be kept in its original, intact packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return products weighing 5-10 kilograms using ordinary logistics, and the shipping cost will be borne by our company. We kindly decline to use expensive logistics services such as DEPPON, JAS, TINDC, and HUAYU, and if there are violations, the shipping cost will be borne by the customer.

Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.

3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

4. For damaged goods in transportation, we consider it very troublesome for customers to directly seek compensation from the logistics company, so our company will assume full responsibility, but this must be raised within 3 days after receipt and registered in the after-sales service form within 3 days. If no claim is made for damaged goods in transportation within 3 days after receipt, it will be deemed that the goods are received in good condition.

5. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this time, and the shipping costs will be borne by the customer. The goods will be directly returned to the customer.

The following conditions do not allow for exchanges or returns:

A returned product with damaged packaging or incomplete, missing accessories or documentation.

Unauthorized repair or modification.

C was not used or stored in the normal manner.

D超出售后服务期限的商品。

Seasonal products that are past their expiration date are non-refundable (e.g., fans in summer and warm patches in winter).

7. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

8. For products with damage or quality issues, if the weight does not reach five kilograms, and if the customer wishes to return, the shipping costs will be at their own expense.

Because many of them are first-time buyers at Alibaba, they are not familiar with the process. After a period of summary and feedback from all employees, some common problems have been listed and solutions provided. Of course, there will be many shortcomings, and we welcome your suggestions! Your suggestions will be valuable experiences in our growth process!

1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

All products can be ordered with the minimum quantity indicated above, with no limit on the amount! Support mixed batch orders! Support Alipay transactions!

We clearly state the weight of each product on the product page. The shipping fee system will automatically calculate the shipping fee when you make the order, and there might be a slight error. If you have any questions, please contact our customer service immediately.

When shipping, are the items sent randomly, or can I choose the style?

Regarding the style and color issues, by default, we will send mixed styles when making the shipment. If you have any special requirements, you can make a note when ordering (there is a field to make a note when ordering together, write the product code, style, for example: Y1: black), and we will try our best to meet your requirements. However, there may be some deficiencies, and we hope you can understand. For large items, please make a note in the message, and for small items, we will send them randomly. The color and style of the products will be sent randomly, but you can make a note, and we will try our best to match the products according to your notes. If there are deficiencies in color or style, we will send them to you at random. Please forgive us! There is a field to make a note when ordering together.

3: Customers who need to check their orders, please send your Alibaba account to the customer service, which will facilitate the order checking. The Alibaba account is the login account at the top left corner of the Alibaba page.

How long will it take to arrive?

In Jiangsu, Zhejiang, and Shanghai, it usually takes 1-2 days, while in Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes 2-3 days. For other regions, it takes 3-5 days, and for remote areas, it takes 4-7 days. For provincial logistics, it usually takes 3-7 days!

When will the shipment be made?

About shipping: All courier deliveries are collected uniformly at 6 PM. Orders placed on the same day are generally shipped the next day, as there are many orders to be processed and many customers need to make up shots, change addresses, so we will send them after we have sorted them! We will arrange the shipment as soon as possible! We hope everyone can understand! Our cooperating courier company is Tian Tian Express. Please log in to...http://www.ttkdex.com/Query.

How to check the order number and transaction record?

Please log in to your Alibaba account first, and then click on the assistant.

Then select the transaction record to view it.

The location of the order number: