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[buyer must read]: if you buy any goods of our company, please contact us in time if you have any questions. we will solve the problem for you immediately and give you a satisfactory answer: default best express, select a large number of cases
1. if any product with quality problems is found within 7 days after receiving the goods (subject to the date of receipt of the waybill), please contact us for return and exchange. if it is overdue, it will not be accepted. once verified, it will not be accepted.
2. we will try our best to satisfy the product color or style specified by the customer, but not 100%. if the color does not match, we will communicate with you in time to change the color or out of stock.
3. the buyer takes dissatisfaction or bad selling as the reason, and the product actually has no quality problem, which is not the reason for return and exchange. be cautious when ordering, and the inventory backlog is not responsible.
4. customers need to unpack and check whether the outer packing box is damaged or not when receiving the goods. if any product is damaged due to transportation problems, please ask the relevant transportation company to issue a certificate stamped with the official seal, and provide this certificate to us, and we will assist the customer to make a claim; if the goods are damaged or lost due to logistics, we will not bear relevant responsibilities.
5. customers who need to return or exchange goods should protect the integrity of product packaging, complete accessories or relevant materials to ensure that the secondary sales of products will not be affected. if the returned product packaging is incomplete, the accessories or related materials are incomplete; unauthorized repair and modification; not used and stored according to normal methods; beyond the warranty period of the product; the returned product is labeled and faked, we will not bear the return.
6. when the customer finds the product quality problem and returns the product, please return it to our company by ordinary express. our company refuses to accept any high freight express logistics such as express delivery and urgent delivery. the freight customer pays in advance, after receiving the goods, the company will pay the freight and the actual cost of the goods according to the express list. if the customer directly returns the goods without communicating with the customer service, we will not accept it; thank you for your cooperation, communication starts from the heart!
please pack and protect the returned products to avoid pressure loss and unnecessary losses. use a note to indicate what the quality problem is, and indicate your name, contact phone number