Buyer's Note:
1. Message Response
If you are unable to reply in time (please don't worry, this is not to avoid the problem or ignore you, it's just that I am not at the computer or replying to others' messages), anxious fans, you can directly call our phone: 15757986861. If the line is busy or no one answers, please don't worry, call again later!
Section Two: About the Color and Size of the Baby
宝贝颜色：我们网站所销售产品均为实物拍摄，由于每批制作材料的不同的缘故，出现些许色差是正常的哦！各显示器色差和相机拍摄所产生的色差，都不属于更换服务范围！提醒对颜色要求苛刻的买家，一切以实物为准。因为尺码、颜色而换货,调换运费自己承担！
Baby Size: The normal calculation for plush toy products is based on the full length of the product. Due to differences in measurement methods among individuals, there is usually an error of about 3CM for plush toy products, which is considered normal.
3. Shipping Time
Due to the large daily shipment volume, our logistics colleagues are also very hard-working. Orders taken before 4:30 every day can generally be shipped that same day (except during company activities or major holidays), but orders taken after 4:30 may have to be shipped the next day. Please understand!
Section 4: About Postage and Courier Logistics Company Information
Shipping and handling: Dear customers, please don't be frightened by the high estimated shipping fees shown by the system. This is because the weight of the goods varies, and after you submit your order, the shipping fee will normally show up as being higher. If you have any doubts about the shipping fee after you place the order, please contact our customer service in time. We will help you correct the shipping fee, and you can confirm the payment after that!
About express delivery: Normal, Jiangsu, Zhejiang, Shanghai, and Anhui regions default to STO Express, and other regions: Yousu Express, GT Express, and EMS economy express. If you have any other requirements, please contact the customer service to explain!
Section Five: Transportation Issues
The store has the obligation to provide buyers with information about the express delivery process, but it cannot assume responsibility for the delivery (the delivery is not operated by the store, and some unforeseen circumstances and delays in transportation are beyond our control. We hope that all our dear customers will understand, and if there are any problems
Please contact customer service, and we will do our best to assist you as soon as possible. Additionally, the quality of delivery personnel from the courier company varies, and if you encounter staff with poor attitudes or inadequate service, you may choose to complain to the courier company. Please inspect the parcel for any transportation damage or human damage before signing for it, and if there is any, feel free to contact us. We will make a claim to the courier company on your behalf.
Section Six: Evaluation and Suggestions
We place great importance on the feedback and shopping experience of our customers. If there is anything you are not satisfied with, please feel free to tell us, and we will actively improve and serve you well. If you are satisfied with our products and services, please tell your friends. We cherish the relationship with every customer. We hope that we can provide not only high-quality products but also more of our service and warmth to you!
Finally, I wish everyone a great time and a happy return! Thank you for your visit and support!