| | Yulu toy factory is an Alibaba supplier and a big online seller in the toy industry. We are your trusted business partners. Wholesale is completely different from Taobao retail, so in order to make your transaction process smoother and smooth, and to protect the rights and interests of both buyers and sellers, please also before purchasing our products, be sure to read the following rules carefully, which may take you several minutes, but it can effectively avoid unnecessary troubles between you and us. The specific rules are as follows: | |
|  | mixed Batch description our products mixed batch supported, mixed batch is multiple products can be purchased together. When the same product has multiple colors or patterns, no color option and patterns are randomly mixed when shipping. | |
|  | About MOQ A single product must reach the minimum order quantity specified on the website, and the total order amount needs to be shipped at least 100 yuan. We have the right not to ship it if it is not over 100 yuan! If some buyers can't buy so many goods, but they can't reach 100 yuan, they need to increase the price by 40% on the price of the product itself, or they can deliver the goods if they give favorable comments and return 10%, those who didn't contact customer service to change the price without authorization will not be shipped! | |
|  | Color/size/weight/packaging all our products are taken in kind, and there must be differences in color between the photos and the real objects. In addition, there are many colors and quantity of accessories styles in the accessories of beads toys. Our colors are randomly installed, there will be the phenomenon of color contrast, which is an inevitable problem for no one. The dimensions of all our products are measured manually, and most of them are irregular shapes. There must be errors in measurement. The weight of all our products is the weight of the packaging part, which is also measured manually. There must be errors. In addition, the product weight must be different due to different batches of products produced. Product packaging may change the packaging appearance and accessories from time to time. Because the website pictures are not replaced in time, our company cannot guarantee that the products received by customers are exactly the same as the pictures, factory site and accessories, therefore, if you are very concerned about the color, size, weight and packaging of the product and require us to describe it accurately, please do not buy it. However, we have the right to refuse the return or return of goods or return the freight on the grounds that the color, size, weight and packaging do not meet the requirements after purchase. If there is a transaction dispute, this is our voucher. | |
|  | About the qualified rate we provide customers with medium and low-end children's stall toys. The cost performance is different from that of exclusive stores. Of course, stall toys are not handicrafts, not precious commodities, customers who pursue perfection please do not buy our products. What we are doing is wholesale, not retail, especially this bead toy, because the shell is made of transparent material, and the material is relatively awkward, there will inevitably be scratches, and there will certainly be some scratches, however, this does not affect the product function, because this material is really unavoidable. We will try our best to do it well. If perfectionism is required, we recommend that you take it carefully. This product is after-sales service, if the transportation is indeed crushed and fractured, provide photos. You can make up the next order. We will not send it again! To be honest, we also want to make the product perfect, but it is difficult to adjust the public. The market needs to be different. As we all know, is it too far-fetched for this price to be perfect. We can only try our best to do well and strive for win-win cooperation! | |
|  | After-sales/return instructions no matter the size of the order, we will treat it equally. If there is any quality problem, within 24 hours after receiving the goods, [we will not handle it after this time, because we have had such buyers before, some goods have been signed for a few days, some have been signed for more than 10 days, even almost 2 months, and they come to us. For such buyers, we must refuse the so-called after-sales service, because we can't guarantee the time you use a toy. If you keep it and use it improperly, don't say for a few days, it may be broken in a few minutes, and you have to rely on your conscience, the power supply of an electronic product will be exhausted within a few hours. Ask, how can we guarantee that you will handle it for so long?] buyers who send express delivery must check the goods before signing, customers who sign on behalf of others are deemed to have signed by themselves. If you sign for it, you are looking for us to say that there are fewer products, so we are speechless and we have the right not to deal with it, buyers who ship goods [because there may be many goods, it is impossible if you want to check the goods first and sign for them] as long as the goods are outer packing container complete, you can sign for them first, take it back. If you have any questions, you can contact us within 24 hours. The time is subject to the order number and provide the corresponding voucher, If you can prove it by taking photos, you can upload pictures and luminous products. If necessary, you must provide video verification. If the lights are not bright, you can't see it when taking photos. Declare again, if you do not provide corresponding certificates to prove that the product does have quality problems, we have the right not to accept any of your after-sales services. If there is a dispute, this is a valid certificate to resolve the dispute! For products with quality problems, after we have verified, we can refund the price difference to you, or we will not make up for the next order! Declare that if the buyer has to return the goods in full due to a product quality problem, we have the right to refuse, and all expenses incurred shall be borne by the buyer himself. If there is no quality problem with the product, we generally do not accept return or exchange. Some people say that they don't want to sell it. It's not easy to sell it. They have to go on a business trip, and the urban management will not sell it. We will refuse for reasons such. Because we are mainly electronic toys, some toys are running, the profit is very low, and the loss rate is several times more than that of ordinary toys. However, from the perspective of customer interests, after friendly negotiation between the customer and our customer service, if the return of non-quality problems is based on mutual compromise and concession, we will check the goods after receiving them, if there is no quality problem and it does not affect the second sale, the goods will be refunded to the customer at a discount of 20% of the original price. If you cannot accept this clause, please do not buy our goods. We just stated in advance that business depends on the willingness of both sides to cooperate and win-win! I believe you know! | |
|  | About urgent orders our company does not take urgent orders under any circumstances. We cannot accept the request to arrive on the specified date, because logistics companies and express companies are third-party companies, we cannot control their delivery speed. | |
|  | Express and freight the freight calculated automatically by the system is the express freight. The courier company designated by our company will not accept the customer to forcibly designate the courier company. Therefore, please be sure to confirm with our customer service staff whether our designated courier can be delivered to your region before taking the goods. Otherwise, the customer will be responsible for the transfer costs caused by this. If the customer does not raise any objection to our express delivery area, we default that the customer belongs to the express delivery area (generally, the express delivery in mainland provinces only goes to the county level, which is subject to the official website of the express company), if the region where the customer is located actually belongs to the Super delivery area, the customer needs to pick it up at the designated express delivery point. If you do not want to pick it up at home, you need the courier company to arrange a trailer to go down. At this time, the generated Cartage fee needs to be borne by the customer. If the customer refuses to pick it up by himself and is unwilling to let the courier company arrange a trailer delivery, then the delivery fee incurred by the delivery and return of the ticket goods shall be borne by the customer. | |
|  | Logistics and freight the total order amount in general areas reaches 800 yuan, and that in remote mainland areas reaches 500 yuan. It is more cost-effective to go to general logistics or transportation department. However, please contact customer service to modify the freight immediately after submitting the order. Customers who go through logistics need to pick up the goods at the local logistics the cargo discharge point and pay the freight to the logistics company. The logistics freight given by our customer service staff is estimated based on experience and is for reference only. The freight is subject to the actual logistics company. If we refuse to receive the goods or ask for compensation on the grounds that the freight estimated by our customer service personnel is incorrect after arrival, we have the right to refuse. If we refuse to self-mention, the full cost of delivery and return shall be borne by the customer. If you need to specify a familiar logistics company, you must first obtain the consent of our customer service. For the logistics company designated by the customer, the amount charged by the logistics company has nothing to do with our company, and our company does not assume any responsibility for the freight. | |
| | | Please read the above rules carefully. If you have any questions, please contact our customer service. However, if you pay for our products, it means that you have accepted the above rules. If there is a trade dispute afterwards, the above will be used as a voucher to resolve the dispute. |
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