1. About delivery

arrange delivery within 72 hours after the buyer pays!

2. About size

all dimensions are measured manually, and the deviation of 1-3cm is within the normal range. The actual size is subject to the actual product received.

3. About color difference

due to the shooting light, the color difference of the display is different from the personal understanding of the color. There will be a certain degree of color difference between the actual product and the picture. This situation is inevitable. The final color is received.

Products are mainly in kind.

4. About express delivery

by default, our store sends Guotong Express, and all large goods are delivered by logistics.

V. Explanation of other problems

q: Do your products support customization?

A: All our products are factory direct sales, which supports customers such as gift companies, foreign trade companies, and Taobao Tmall to customize samples. For more information, please contact online customer service.

Q: What should I do if the customer service has not replied?

A: If the customer service does not reply to your questions in A timely manner, please wait patiently or call 18657906788/customer service hotline directly. We will serve you wholeheartedly.

Q: Are the products on the shelves available? What if it is out of stock?

A: All our products are sold in stock, and the products that can be ordered are available on the page. Please rest assured to buy. Due to the large variety of products, the daily sales volume is relatively large and cannot be removed in time.

Please understand the shortage situation, we will contact you by phone or Wangwang and handle it.

Q: We have paid for it. When will it be shipped and how long will it take to receive the goods?

A: due to the large daily shipment volume, we will deliver the goods in the order of payment within 24-28 hours after your payment is successful. The delivery time will be affected by distance, weather and uncertain factors.

Q: What if the product received has quality problems and is out of stock?

A: If the goods are out of stock or have quality problems after receiving the goods, please contact the after-sales customer service within three days. If there are quality problems, please take pictures and send them to the customer service in time after receiving the goods.

Q: I have received the goods, but I don't like them very much. Can I return them?

A: If you are not satisfied with the product or like it, the bacteria can be returned or exchanged without affecting the secondary sales, and the freight is paid by yourself.

The following conditions are not returned:

1. The packaging of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete;

2. Unauthorized repair or modification;

3. Not used or stored according to normal methods;

4. Products beyond the after-sales service period;

5. Products that have been removed from the shelves of our company will not be returned or exchanged.