Shipping Instructions

All products from our toy factory have a basic amount of inventory, but due to the fact that our building blocks, transformable robots, and baby products are all hot-selling items, along with the fact that we have a considerable amount of export and domestic sales orders, there is a possibility that some orders may not be available after placing them. Therefore, it is normal for the shipping period to be two to three days. We will make every effort to arrange for early shipment. We will try to ship the goods on the same day if they are available, and we will arrange for the goods to be ready within three days for those that are not. Please understand and forgive us! If you need to place a large order, the delivery period and payment methods need to be determined after negotiation with our customer service.

Our company's default national express delivery is YouSu Express and HTKY Express. If the delivery cannot be made, we will use the Post Small Packet. If you need any other express delivery, please contact our customer service. The freight charge is based on the actual weight. After you make an order, please contact our customer service to modify the freight!

The solution to the shortage problem: In general, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style or color. If we cannot contact the consignee, the default principle is to send as much as we can according to the order. The remaining payment will be fully refunded to the purchaser.

Signature Instructions

Please the buyer personally sign for the parcel when receiving it, and check it in person to ensure it is correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the shop owner in person in front of the courier. After confirmation by the buyer, it can be returned. Once the parcel is signed for, the shop will not assume any responsibility, please pay attention!!! The same applies to problems that arise after others sign for it. Therefore, please make sure to sign for it yourself!
Damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies with insurance such as DEBON and BEST). However, we have an obligation to do our utmost to assist our clients in resolving this issue. Our company will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other persons authorized to receive goods) must inspect the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.
Problem 1: The courier refuses to open the package together for inspection.
Solution: After you sign for the courier package, please keep it safely until you have thoroughly checked it. Then, you can return it to the courier staff.
Problem 2: The courier refuses to sign to confirm the missing quantity.
Solution: Just write down his phone number and name.
Please read the content carefully, this is very important.