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Contact Customer Service
Please contact us using the Alibaba Messenger, and make sure to consult the same customer service representative for more professional service.
1. Q: How much does your shop start shipping with? Can I place an order?

Answer: Dear, some products can be shipped as soon as one quantity is ordered, while others require a minimum order of three pieces (the minimum order quantity varies slightly depending on each product).

If we want to return the goods, how do we return them? If there are any quality problems, who should bear the freight costs?
Answer: Dear customer, if the return of the goods is due to personal reasons (e.g., not liking the style, not meeting the expected quality, or significant color differences), the buyer will have to bear the round-trip delivery fees. If the return is due to a quality issue, please take clear photos within 24 hours of receiving the goods. We will weigh whether to destroy the products on the spot or return them based on the number of products with quality issues (Note: If you cannot accept the destruction on the spot and taking photos after the destruction, we will not arrange a refund for you and will not bear the return shipping fees). For returns after 24 hours, we do not accept post-sale service for quality issues. If a quality issue requires a return, the return shipping fees will be borne by us. The standard for calculating the return shipping fees is based on our shipping fee template. We do not accept the customer's claim of how much the shipping fee should be (as we cannot verify the courier fees in your area and can only calculate them based on our shipping fee template). Please be cautious when making a purchase if you are concerned about these terms!

Can your family make custom orders?
Answer: We can custom-make samples according to your requirements, and we can also change the style and customize company logos, etc. For more details, please contact our Alipay customer service!

I'm purchasing elastic bands in small packaging for product packaging. Should the order be based on the style of the packaging or the color of the elastic bands?
Answer: All products in the store (except the Rainbow Braiding Bracelet Set) are shipped with the main color of rubber bands, and you can choose to shop on your own according to the description. The packaging, color, size, and delivery information for each product are all detailed in the product details page. If you have special needs or specified packaging styles, you can contact customer service or leave a message, and we will process them one by one.

Are the pictures on your shop real shots? Will there be a big color difference when I receive the goods?
Answer: All the products in our shop are taken by real photos. We will try our best to restore the true colors of the products in the photos, but due to technical limitations and lighting, there may be some color differences. The pictures are for reference only, and the actual products should be used as the standard. If you are concerned, please be careful when shooting!

Can we return the goods if we can't sell them all after we receive them?
Answer: In the case of not affecting the second sale. You can bear the round-trip express fee within 7 days after receiving the goods. If it exceeds 7 days, it is impossible to arrange a return or exchange for you.