hill rp702 new retro signature pen customizable logo brass wooden pen business rosewood signature pen 希尔RP702新款复古签字笔 可定制logo黄铜木笔商务红木签字笔

Frequently Asked Questions

Question: What product categories does your company offer?

Answer: Hello, our company mainly produces: ballpoint pens, fountain pens, ink pens, touchscreen pens, water droplet pens, and any other special customized products similar to pens can be custom-made based on your specifications.

Question: What is the minimum order quantity? Can a logo be added? How is the logo fee charged?

Answer: Hello, our company’s minimum order quantity is generally 300 units. If you only need the pen and do not require a logo print, some models can be supplied in 100 units. For specific requirements, please contact our customer service.

Question: Is it possible to add a logo? How is the logo fee charged?

Answer: Hello, the production of logos is divided into two methods: laser engraving and screen printing. Laser engraving does not require a plate-making process, takes less time, and has low demand for quantity; screen printing requires plate production, ink preparation, and thus takes longer, and higher quantities are needed. 1. For laser engraving, a fee of 100 RMB per batch is charged for 1–1000 pieces. The color of the logo matches the color of the pen shaft material. Since pen shafts are usually made of steel, the laser-engraved logo appears silver. A small number of shafts are made of copper, resulting in a copper-yellow logo. 2. For single-color logos printed by screen printing, a fee of 200 RMB per color is charged (including 100 RMB for plate-making and 100 RMB for printing). For quantities exceeding 1000 pieces, the fee is 0.1 RMB per piece. If the logo has two or more colors, the cost is doubled according to the single-color calculation method. Question: Can samples be provided with the logo? What is the sample preparation time? What are the costs? Is a refund possible after placing an order?

Answer: Hello, the sample production for laser engraving a logo takes typically 3–5 days, with a cost of 100 yuan. This fee is non-refundable upon order placement. For single-color logo printing, the sample production time is generally 7–10 days, at a cost of 200 yuan. No plate-making fee will be charged when placing an order. However, the 100 yuan machine printing fee and an additional 0.1 yuan per unit fee for quantities exceeding 1,000 units must still be charged. If the logo requires multi-color printing, the cost doubles and the time increases accordingly. For specific details, please contact our customer service.

Question: How is the product packaged? Can it come with a gift box?

Answer: Hello, our standard packaging is as follows: single OPP bag per unit, 50 units per inner box, 500 units per outer box. Box dimensions: 32*26*23 cm. If you need a gift box customized, please contact customer service.