Frequently Asked Questions

Question: What are the product categories of your company?

Answer: Hello, our company mainly produces: ballpoint pens, fountain pens, pens, touch screen pens, rhinestone pens, or any other special custom products similar to pen-making methods can be made to order.

Question: What is the minimum order quantity? Can I add a logo? How is the logo fee charged?

Answer: Hello, our company's minimum order quantity is usually 300 pieces. If you only need the pens without the printing of the logo, some styles can also supply you with 100 pieces. Please contact our customer service for specific requirements.

Question: Can we add a logo? How is the logo fee charged?

Answer: Hello, the logo making method is divided into laser engraving and screen printing. Laser engraving does not require plate making, which is short and does not require a large number; Screen printing requires plate making, inking, etc., so it takes longer and requires a larger number to be better; 1. Laser engraving for 1-1000 pieces charges 100 yuan/batch, the logo color is the color of the pen barrel material, which is usually steel, so the logo laser is silver. If the pen barrel material is copper, the logo laser is yellow. 2. One-color logo screen printing within 1000 pieces charges 200 yuan/color (100 yuan plate making fee, 100 yuan printing fee), and for more than 1000 pieces, it is charged at 0.10 yuan/piece. If the printing cost of two colors or more colors of the logo is calculated according to the one-color method, the corresponding cost will be doubled. Question: Can adding a logo make a sample? How long does it take? How much is the fee? Can the order be returned after placing an order?

Answer: Hello, the sample of laser engraving logo usually takes 3-5 days, with a fee of 100 yuan, and once the order is placed, there will be no refunds; the sample time for single-color logo printing is generally 7-10 days, with a fee of 200 yuan, and no plate-making fee will be charged after the order is placed; however, the 100 yuan machine printing fee and the additional 0.10 yuan per piece printing fee for orders exceeding 1,000 pieces are still required. If the logo is printed in multiple colors, the fee will double, and the time will be correspondingly extended. Please contact our customer service for specific details.

Question: How is the product packaged? Can it be packaged in a gift box?

Answer: Hello, our standard packaging is: single piece in OPP bag, 50 pieces in an inner box, and 500 pieces in a outer box, with a box size of: 32*26*23cm. If you need to configure a gift box separately, please contact customer service.