Our store's warehouse is staffed with experienced personnel who are responsible for packing and dispatch, and they will take great care to pack your items carefully. However, in the logistics and transportation industry, there are sometimes unavoidable instances of rough handling, even if the packaging is excellent, it is difficult to guarantee there will be no damage. Additionally, before warehouse dispatch, our staff will conduct a thorough inspection of the goods to try to identify and remove any defects or inferior products that are readily apparent. Cargo for car shipping:
Due to the inherent realities of the situation, sometimes a small amount of damage (within 3% to 5%) to the goods is considered normal wear and tear, and you are requested to bear it yourself. In cases of significant damage caused by forces beyond our control (such as natural disasters) or accidental incidents (e.g., car accidents), we ask that you consult with us to jointly seek compensation from the car shipping company. Both parties, as buyers and sellers, should share the responsibility, and our store will assume the seller's corresponding responsibility. Damage in other general circumstances is the responsibility of the car shipping department. Delivered goods by courier:
Please inspect the package upon receipt: ensure that the outer packaging is intact and that the contents are undamaged! If the courier is uncooperative with the inspection, you can complain to the corresponding courier company. For items that are susceptible to damage, they should be opened on the spot to check for any damage! If there is damage, please refuse to sign! And please take photos on site to record, as evidence for claiming compensation from the courier company or logistics enterprise. Signing the receipt indicates that you agree that the contents of the box are undamaged! Please carefully sign for the courier delivery. |
