1. About Shipping

Arrange the shipment within 72 hours after the buyer makes the payment!

Section Two: Dimensions

All sizes are measured by hand and there is a 1-3cm deviation which is normal. The actual size of the product should be determined by the actual goods received.

Section Three: About Color Difference

Product photos may exhibit color differences due to varying lighting conditions, monitor color biases, and individual perceptions of color. Physical items may differ somewhat from the images, which is an inevitable aspect. The final color will be as received.

The product is the main focus.

Section Four: About Express Delivery

The default shipping method for our store is China Post Express, and large orders will be shipped via logistics.

Other Explanations for Questions

Q: Do your products support customization?

A: All our products are directly sold by the manufacturer, supporting gift companies, foreign trade companies, Taobao Tmall and other customers to sample custom, please contact the online customer service for custom details.

A：If the customer service has not responded, what should I do?

A: If the customer service does not respond to your questions in time, please wait patiently or directly dial 18657906788/0579-85601526 customer service hotline, we will serve you with utmost dedication.

Q: Are the goods in stock? What should I do if there are no goods?

A: All our products are sold on a stock basis, and the products displayed on the page are all in stock. Please feel free to purchase with confidence. Due to the large variety of products and daily sales volume, it is not possible to update the stock status in a timely manner.

The shortage caused is regrettable. We will contact you by phone or Alipay to resolve the issue.

Q: We have paid, when will the goods be shipped, and how long will it take to receive them?

A: Due to the large daily shipment volume, we will ship your order within 24-28 hours after your payment is successful, taking the order payment sequence into consideration. The delivery time may be affected by distance, weather, and other uncertain factors.

Q: If there are any quality problems or stock shortages with the products received, what should I do?

A: If there are any shortages or quality problems with the goods after receipt, please contact the after-sales customer service within three days. For goods with quality problems, please take pictures of the goods after receipt and send them to the customer service.

A：I have received the goods, but I am not very satisfied with them. Is it possible to exchange or return them?

A: If you are not satisfied with the product or do not like it, and it has not been used, as long as it does not affect the second sale, you can exchange or return it, and you will be responsible for the return freight.

The following circumstances are not refundable:

1. The product packaging is damaged or incomplete, and the product accessories or related documents are incomplete.

2. Unauthorized repair or modification;

3. Not used or stored in the normal way;

4. Goods beyond the post-sale service period.

5. For products that have been discontinued by our company, we regret that we are unable to offer exchanges or refunds.