1. Current cooperating courier: Shentong for large items, ZTO, Huitong, and PostPlease contact our online customer service for more information.

2.All products support7-day no-questions-asked return policy, 15-day exchange policyWith the condition of not affecting secondary sales, we support exchange for products. For products with quality issues, we will bear the round-trip shipping costs (customized products are not accepted for returns except for quality issues).

3. If the product has a slight odor, it does not constitute a quality issue. New shoes are bound to have a slight odor. All the photos in our store are taken by ourselves. Color differences caused by different monitors and lighting conditions do not constitute quality issues.

4. The suggested size for the shop is based on the size recommended for the majority of customers, and a very small number of people may not fit. (Please refer to the sample for the bulk order).

 Customers who return the shoes due to size incompatibility, odor, or color discrepancy, will be responsible for their own return shipping costs.。

5. If there are any quality problems or short deliveries after receiving the goods, the buyer must contact the seller within 12 hours from the time of signing to verify the situation. We will send a replacement or refund, and the buyer is responsible for any claims beyond this time frame.

6. The order has been shipped, and due to the delay in the parcel tracking, if the customer applies for a refund within a short period of time, the shipping fee will not be refunded.

7. During the Double 11, Double 12, and big promotion activities, the warehouse orders are large, which may cause a delay in shipment.

If the warehouse makes a mistake or fails to deliver, we will provide corresponding compensation, or send a replacement, or return the goods, and the return freight will be calculated by our company.

8. Most orders paid by 5 PM on the same day can be dispatched, with the vast majority being sent within 48 hours.Individual orders with exceptions, please contact customer service in time to investigate the cause if the order is overdue.

9:00The prices on our website do not include tax. For tax-inclusive invoices, please contact our customer service for more details.