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Regarding Shipping】

• Orders for shipping are delivered on the same day if placed before 16:00, and the next day if placed after 16:00.
• By default, Huetong and Zhongtong express delivery services are used. For other delivery services, please contact our customer service!
  
• Large quantity shipping by logistics company (contact customer service to adjust shipping fees). The items will be dispatched from Yiwu Logistics Center the day after purchase.
• Please ensure that you sign for the delivery only after verifying that the goods are correct and undamaged; otherwise, the request will not be accepted.
• Whether it's logistics or courier services, please understand if there are special circumstances that cause delays in receiving your goods.

  [Regarding Color Difference]

  • In terms of color difference perception: numerous factors such as shooting conditions, different computer monitors, and individual color perception affect the actual product and images (of course, the real product looks more beautiful than the images). Buyers who have concerns should consider carefully and indicate that you accept these terms when purchasing.
  • The error rate of product size and weight is within 3%, based on the actual item.

  【Washing Method】

  1. During cleaning, spread the rattan mat out, and wipe the surface clean with a wet towel. Do not use water or chemical agents.
  2. After cleaning, it should be placed in a shaded area to dry out, and should not be exposed to direct sunlight.
  3. Keep it flat when in use, and fold it for storage when not in use. However, rolling it up or using it as a mattress can extend its service life.

  【Washing Instructions】

  • Please ensure you carefully inspect the product before washing or using it. If there are any issues, you may request a return or exchange. No returns or exchanges will be accepted after washing or use. Thank you for your cooperation.
  • Dark-colored bedding may develop color bleeding during washing, which is a normal phenomenon and not fading. If you are not satisfied, please think carefully before purchasing.
  • After purchasing the product, if you encounter any issues, please contact us promptly. Communication should start from sincerity—give me a little effort, and you will receive great satisfaction.

  【Return Instructions】

  • TaobaoSeven-day return and exchange policy; if it is not due to quality issues, the buyer must cover the round-trip shipping costs. For returns and exchanges at Alibaba stores, please contact customer service in advance to explain the reason, otherwise, returns and exchanges will not be accepted.
  • After purchasing the product, if you encounter any issues, please contact us promptly. Communication starts with sincerity; give me some trust, and you will receive great satisfaction.
    
    
    
    
    
    

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