How many items are needed for a batch, and do you support mixed batches? How is the freight calculated?
All products can be ordered with the minimum quantity indicated above, with no limit on the amount. We support mixed orders and accept Alipay transactions!

Each product is clearly marked with its weight, and the system will automatically calculate the shipping fee when you make a purchase. If there is any error or mistake, please contact customer service in time.

Are all the products on the shelf in stock? What should I do if there's no stock?

All of our products are sold on a spot basis, and the products displayed on the page are all in stock. You can rest assured to purchase. Due to the vast variety of goods and the large daily sales volume, there may be cases where individual products are not removed in time, leading to stockouts. Please forgive us, and we will contact you through Alipay or by phone.

About color and style issues

Due to display differences and production batch issues, some products may have color variations and different patterns. This does not affect the functional use of the products. Please understand and forgive us, as we do not offer exchanges or refunds.

I have paid, when will the goods be shipped? How long will it take to receive the goods?

Due to our large shipment volume, we will ship your order within 24-48 hours after your payment is successful, based on the order payment sequence. In special circumstances, if there is a delay in shipping, we will try to communicate with you. After shipping, it usually takes 1-2 days to reach in Jiangsu, Zhejiang, Shanghai, and generally 2-4 days for Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin. For other regions, it takes 2-5 days, and for remote areas, it takes 4-7 days. If you are shipping a large quantity of goods, please choose logistics. For specific details, you can communicate with our customer service. (If it is the peak season for online sales, due to the sudden increase in shipment volume, the express warehouse is overloaded, etc., leading to express delays, please understand, and we will contact the express company in time to handle it).

I don't have Alipay. May I make a bank transfer?

ICBC, 6222021207003313004, Chen Genqing, Zhejiang, Taizhou, Wenling, Sanxingqiao Branch

Bank of China, Huangyan Branch, 6216666200000614229, Chen Genqing

Agricultural Bank 622848 0363 1121 83415 Chen Genqing,

Please confirm your names, thank you.

What express delivery do you use, and how can I check the status?

We default to sending by Yunda Express. Yunda Express customer service phone number is 4008216789.

We default to logistics company Deyong. The Deyong phone number is 4008305555.

If you need to change to other courier and logistics, please communicate with customer service first.

Reminder

If you receive a product with missing or quality issues or it does not match the description, what should you do?

1. If the packaging is damaged during the logistics or courier process, it is recommended to refuse to accept the goods. Acceptance represents receipt of the goods, and we will not be responsible for compensation.

2. If we have shipped less products, please provide the missing products, the weight of the package, and photos within 48 hours. We will definitely handle it promptly.

3. Large customers are requested to purchase samples first to understand the products. This will facilitate communication later. Furthermore, bulk orders can be shipped via logistics, and the price can be negotiated.

4. For purchases of 300--1000 yuan, please treat it as a sample order. If you are not satisfied, we support a 72-hour no-reason return policy, provided that the item is not affected by second-hand sales. The return shipping fee is borne by the buyer (including all quality, pattern, style, color issues).

5. If the total amount is less than 300 yuan, please note that you are purchasing a sample. We also allow you to return the product within 72 hours without any reason. All shipping costs are the buyer's responsibility (including any issues regarding quality, pattern, style, and color). Please do not return the product if it affects the second sale.

How are quality issues handled?

For purchases over 1000 yuan, please communicate with customer service to determine how to compensate for quality issues.

For products with a single price below 1000 yuan, we offer after-sales service within 72 hours. After 72 hours, we are not responsible for quality issues. (Please understand as our products are small items.) The above time starts from the moment the courier is signed.

This shop is a trustworthy merchant and has always treated all customers equally, regardless of their size. However, we have been targeted by professional negative reviewers due to our increasing sales. We do not wish to cause unnecessary trouble, and therefore, we require our customers to abide by the above agreement. We hope that our business friends will understand.