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Quality Issue Statement:

If you encounter quality issues or are not satisfied, simply contact our customer service, and we will actively and objectively help you resolve the problem—we will never avoid our responsibilities! Giving negative reviews frequently is of no benefit to either the seller or the buyer. We aim to help you solve practical problems and improve our service level, achieving a win-win situation.

If any quality issues are discovered after receiving the order, please contact our customer service staff within three days of receiving the goods. Additionally, take photos of the defective items using a digital camera and send them to our customer service staff with the photo title prefixed by the product code, so that we can investigate. (Note: sending the photos must also be done within three days of receiving the goods; no requests will be processed after this deadline. Requests for return without photos will not be accepted.) We will provide a response within 24 hours after receiving your request. The responses will be either a refund or a replacement product.
Statement 1: The definition of quality issues is problems where the jewelry cannot be worn at all due to errors during production or assembly. Specific cases include severe rusting, breaking, extensive color fading, missing diamonds, and insufficient components, which severely affect wearability. We hope customers can understand minor flaws that do not affect use; jewelry has the characteristics of fashion and trends, and some minor imperfections are inevitable. We do not promise returns or exchanges for such minor issues.
By mail: After confirmation by after-sales service, defective items can be sent to our company. Please discuss the specific mailing method with the after-sales specialist. We will cover the shipping costs due to quality issues; you will need to pay the cost upfront, and we will refund it to your account once we receive the goods. We do not offer separate shipments for returns or exchanges. Exchanges will be provided together with your next order. Note: Our company does not accept returns via regular post. When sending, please leave a small note with your name and phone number in the email, and provide a list of the items sent so we can verify them upon receipt. (If the above information is not provided, the goods will be returned, and we will not accept the request. You are responsible for any consequences.) Thank you for your understanding!
Statement 2: For a pleasant cooperation, please unpack and inspect the package when the delivery person is present. If there are significant issues (such as extensive damage, water ingress, trampling, etc.), please reject the shipment. If there are quality problems with individual products, please take photos and send them to customer service for handling.

Please approach the after-sales issues with understanding. We also do not want to cause you any trouble, as most of these issues actually occur during shipping. We have been troubled by this for a long time. However, to ensure your shopping experience is pleasant, we are taking most of the responsibility for these shipping issues on ourselves.