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[Common Knowledge] When using glasses, handle them gently, put them on and take them off with both hands. First attach the left lens, then the right one. When storing the glasses, avoid letting the convex surface touch any hard objects; keep them in a glasses case. If the glasses get dirty, use a special cloth designed for resin lenses to clean them. Ordinary cloth fibers are loose and may contain sand particles, which can wear down the lenses. Also, do not use napkins to clean them. Instead, first rinse the lenses with clean water, and then gently wipe them with the specialized cloth.
Return and Exchange Policy
1. The following situations allow returns and exchanges
1. Damage to the product, wrong item shipped (color, style), missing items, large stains, or severe damage that renders it unsellable; returns and exchanges can be requested. When applying for a return or exchange, please take photos first and contact our customer service for coordination. If our company confirms it is indeed a quality issue, the shipping cost will be covered by us. We do not accept payment upon delivery; please cover the shipping cost first. The incurred fees will be paid directly to your designated Alipay account via Alipay. (Note: Returns made without contacting us will not be accepted.)
2. The following situations do not allow return or exchange
1. Occasionally, minor bubbles, scratches, or imperfections that do not affect sales are not considered quality issues. All eyewear manufacturers cannot avoid such problems—there are no products that are 100% perfect.
2. Man-made defects, color variations in the product, slow shipping, and poor service attitude from the logistics company.
3. Issues related to the buyer’s subjective judgment (e.g: not liking it, different from what was imagined, different from other products, material not meeting expectations, poor feel, lack of quality, etc.)
4. Not wanting to sell, difficulty in selling, inability to sell, etc.
5. If, after agreeing to a return or exchange, the item sent back does not match the style previously discussed with the seller, (due to the large volume of packages being sent and received, if it is received and signed for, no action will be taken. Please act with integrity.)

Precautions:

The store's shipping is defaulted to Zhongtong. Please indicate any special requirements!
All after-sales issues must be reported to our customer service staff within three days of receiving the goods (based on the date of delivery confirmation). When applying for after-sales service, please provide the purchase order number. Only one after-sales request will be processed per order. Please ensure you carefully check the quantity, style, color, specifications, and quality upon receipt of the goods. Do not cooperate with customers who leave negative reviews again. Thank you.
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