Wholesale instructions:
Please read the <Contract Terms> carefully, and by clicking the "Confirm" button, you agree to the following terms and conditions!
Pre-sale and After-sale Contract Terms: 1. About Shipping:
Before placing an order, please contact our customer service personnel to confirm whether the required product is in stock.
· When placing an order for B, please contact customer service to modify the shipping fee. Small items are generally sent by express delivery, defaulting to STO Express and YTO Express. If you need other express delivery services, please inform the customer service. For large volumes of goods, it is recommended to send by logistics. The shipping fee for freight can only be roughly estimated, and it is only for reference. The actual fee is still subject to the standards of the freight station!! · For orders placed before noon and paid, we will try to arrange the shipment for the same day. Orders after noon will be arranged for the next day's shipment, because the driver will arrange the goods to the physical stores and customers near Yiwu in the morning. The morning orders will be loaded on the truck at noon and sent to the freight yard in the afternoon. In short, we will try our best to arrange the shipment within 12-48 hours after the order, and if the buyer needs to return the money before the shipment, they must contact the customer service to determine if the goods have been sent. If the contact for refund is made, the buyer must bear the face sheet fee of 3 yuan and the costs of returning the goods. The packaging of our company's goods will also be gradually improved to minimize the damage in the process of transportation as much as possible. We hope everyone will understand! If there are any other unexpected circumstances, we will inform you in the message on Taobao, please be aware!
2. About the products: · A All products will undergo multiple inspections during production, after production, and before shipping, and only those that are completely qualified will be shipped. However, due to various uncertain factors, the loss of product functionality may occur. We guarantee that 98% of all goods shipped from our factory are good quality, with 2% falling within the exemption scope. B All product images are taken from actual items. Due to differences in lighting, shooting level, and other factors, or due to color differences on displays, there may be some visual color deviations. If you are sensitive to this, please be cautious when shooting! Additionally, due to factors such as market changes, the factory may adjust the color, packaging method, and other aspects of the product and packaging. Please refer to the actual product for the latest information.
· C Our toys are of good quality and affordable, and they are worth more than the price. Some buyers feel that the workmanship is somewhat rough, with flaws, not good materials, and does not match their expectations, etc. However, these do not fall under quality issues. There is no perfect product in the world. Each of our products is photographed and uploaded to the site. We apologize for the overly picky buyers. Please consider and carefully look when purchasing. If you have any questions, please consult us.... The company will not accept any reason for returns. Those who place large orders can first take samples.
3. About Receiving
Please ensure that you check the quantity of goods and the packaging in person. If there are any missing or damaged items, please negotiate with the logistics company on the spot for compensation. If you sign for the goods without inspection, it will be deemed as no objection to the acceptance of the goods. After that, if there are any problems, the store will not be responsible for any issues.
· B Please (or other consignee) must check the quantity and appearance of the goods together with the courier logistics personnel (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier personnel sign to confirm.
Question 1: If the courier refuses to open the package together to check the contents, the solution is to keep the delivery receipt until you have completed your inspection, and then return it to the courier. Question 2: If the courier refuses to sign to confirm the missing items, you can simply note down their phone number and name.
4. About Transportation
·Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the goods.
·B We cannot control the delivery and logistics companies, the time given by our customer service personnel is just an estimated approximate time based on normal circumstances. We cannot and will not guarantee that the goods will arrive at a certain time. All we can do is to send the goods as fast as possible. Those who refuse to accept delivery or return the goods because the arrival time is too late, we will not accept. Therefore, please buyers, especially those who need urgent goods and buyers in remote areas, carefully consider the time risk before purchasing. At the same time, please respect our labor. Wholesaling is different from Taobao, where only a small parcel is involved, while wholesale requires the combination of various different goods into a package. Each shipment includes the hard work of our customer service personnel, order personnel, packing personnel, and shipping personnel. However, there are a few bad customers who, after the goods have been sent out and even safely arrived at their destination, refuse to accept the goods, do not cooperate, and only ask for a refund. For such a situation, the customer must bear the round-trip freight, and the goods will be refunded at a 70% discount, because we must send someone to pick up the goods, bring them back, and then must classify the products one by one.
5. About After-sales Service

Damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies with insurance such as DEBON and BEST). However, we have an obligation to do our utmost to assist our clients in resolving this issue. Our company will adopt double-layer packaging and compact stacking methods to avoid damage. Please (or other consignee) must check the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.
· B Returns and Exchanges: In principle, the company will not accept any returns for any reason after the sale of all products (if the product has a quality issue or is sent incorrectly, it can be exchanged through negotiation. The company will bear the one-way logistics transportation costs. All our quotes are factory prices without transportation costs).
·If the product itself has quality problems or the function missing due to the transportation process, the company can provide exchange processing. Please feedback the product problem to us within 7 days after receiving the goods. If the after-sales problem is feedback after the deadline, please consult with the customer service. For quality problems of the product, please return more than 20 kilograms with ordinary logistics, and we will send the exchange goods together when the customer makes the next order (if it is not acceptable to send together when the next shipment, the freight is at the expense of the customer!) The buyer needs to ensure that the appearance and packaging of the returned product cannot affect our second sale, otherwise we will not accept the exchange or exchange at 50% discount. I hope everyone understands.
Note: Please inform our Alibaba customer service before returning the item!!!
·A Due to the special nature of toy products, they cannot be compared with household electrical products. Therefore, our company does not implement the three-pack policy for all toy products we sell. If any after-sales issues arise from improper operation or personal damage, we do not assume any responsibility. If we are able to help, we will do so, but all related costs will be borne by the customer. Special products are handled according to the relevant agreements reached between our customer service personnel and the guests.
Most product issues can be resolved by replacing the battery, adjusting the battery placement, or reconnecting the wires. Buyers can consult us for toy repair. Remember, selling toys means knowing how to repair them. For issues such as poor sales, not meeting expectations, unauthorized repairs or modifications, improper use or storage, beyond the warranty period, or due to inexperience in operating the product, we will not provide a refund or exchange for non-quality issues with the product itself.
Please read the above terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our staff before placing your order.
Better quality and more favorable price are our unremitting efforts.

Contact Customer Service Please use the Alibaba Messenger to contact us. Recognizing the same customer service consultant can get more professional service! Due to the large volume of inquiries, Alibaba Messenger is usually overloaded. If you have not received a response for a long time, you can choose to self-service shopping according to the description. The color/size/delivery information you need can be directly entered in the remarks. If you have any special needs, please leave a message, and we will process them one by one.
Signature: Please ensure that when you sign for the parcel, you open it in the presence of the courier to check if the goods are damaged, and to confirm the quantity is correct. If you find any problems, please refuse to sign. Once the signature is made, it is considered as acceptance of the goods.
Size issue: The sizes are measured manually. Due to factors such as different measuring tools and methods, there may be a 2mm error.
Color difference issue: All the product photos in our store are taken by ourselves, and we try to maintain consistency with the actual items. However, due to factors such as photography technology, environmental lighting, and display screen color differences, there may be a slight color difference between the photos and the actual items. Please refer to the actual item's color for the final decision.
Rating: We take great care in running our store and value your feedback greatly. We always strive to provide the best service and to establish long-term friendly relationships with our customers. If you have any dissatisfaction with the goods after receiving them, please don't just give a neutral or negative rating without saying anything. A neutral or negative rating is not a solution for either of us. It also won't help you from being dissatisfied to becoming satisfied! Thank you for your continued support! ^_^
Please buyers, when you receive the goods, please check if the outer packaging is intact and undamaged. After confirming there are no errors, you can sign for the delivery, including proxy signing. When signing for the parcel, please open it in the presence of the courier to check if the goods are damaged and the quantity is correct. If you find any problems, please refuse to sign. Please contact our after-sales customer service in time, and we will assist in claiming compensation from the courier. Once the goods are signed for, it is considered that the goods are recognized. Please note! Due to the transaction involving the seller, the courier company, and the buyer, if there are problems after signing, we will not be able to determine who is at fault. The party who signed is responsible.



Return Policy

The shipping fee for the products sold with free shipping is borne by our company after the buyer signs for the delivery. If the buyer refuses to accept the goods, they will be responsible for the return shipping fee. The shipping fee is calculated based on the weight of the goods and the charging price per city area provided by the courier company. If there are any questions, please contact our customer service through Alipay.

Return and Exchange: In principle, the company will not accept any return of goods for any reason after sale (if the product has a quality problem or is sent incorrectly, it can be exchanged for negotiation. The company will bear the one-way logistics transportation costs. All our quotes are factory prices without shipping costs).
·a If the product itself has quality problems or the function missing due to the transportation process, the company can provide exchange processing. Please feedback the product problem to us within 7 days after receiving the goods. If the after-sales problem is feedback after the deadline, please consult with the customer service. For quality problems of the product, please return more than 20 kilograms with ordinary logistics, and we will send the exchange goods together when the customer makes the next order (if it is not acceptable to send together when the next shipment, the freight is at the expense of the customer!) The buyer needs to ensure that the appearance and packaging of the returned product cannot affect our second sale, otherwise we will not accept the exchange or exchange at 50% discount. I hope everyone understands.
Note: Please inform our Alibaba customer service before returning the item!!!
·A Due to the special nature of toy products, they cannot be compared with household electrical products, therefore, all toy products sold by our company do not implement the three guarantees policy.