[FAQ]]

1. Q: Is the product Real? How to issue an authentication certificate?
A: all products of our company are pure silver, and all products can issue authentication certificates.
If you need to issue an authentication certificate, please contact our customer service. It takes 1 to 3 working days normally. Please wait patiently. We will issue the certificate to you as soon as possible. (If a refund is returned after the certificate is issued, the certificate fee cannot be refunded)
2. Q: Is the product equipped with silver chain and box?
Answer: All products in this store are the price of bare goods. Pendants are not equipped with chains, earrings are not equipped with silver earplugs, and all styles are not matched with boxes and certificates (except for products specially marked with certificates) for customers who need packing boxes and certificates, please take the following link. (If there is any equipment, it will be indicated)
3. Q: When can I deliver the goods on the same day? When can I receive the goods?
A: orders in our store can be delivered on the same day before 5 pm. STO Express can be received within 1-2 days in Guangdong province and 3-5 days outside the province. (Note: these are the time required by express delivery under normal circumstances. In case of express delivery emergencies, there will be a delay. Please understand and we will follow up for you at all times.)
4. Q: How are your working hours? How should we keep in touch?
A: Our company time is from Monday to Sunday, 8:30-12:00 in the morning; 13:30-21:00 in the afternoon

if the online customer service Wangwang is offline at other times, please contact our factory manager Mr. Huang: 13719590792
5. Q: Is the supply of goods in your factory sufficient?
A: The problem of out-of-stock products for wholesale is also common. We can only guarantee that all products on sale are in stock, but as the saying goes, good, because after all, it is for wholesale, the daily shipment volume is very large, and we dare not guarantee that the goods will be available when they are distributed to you. However, we guarantee that if there are out of stock, we will inform ourselves at the same time and obtain my consent, process. If the phone is not connected or there is no answer, we will handle the shortage for you, mark the missing style on sales ticket, and send it to the customer first if the goods are available, in order not to delay other styles that customers need, please forgive me if it brings inconvenience to you!

[After-sales guarantee]]
1. Members should check whether the packaging of the goods is complete when signing for the goods. If it is found that the goods are damaged during transportation, you should reject the goods and contact our customer service so as to discuss compensation and other issues in a timely manner. Within 15 days after receiving the product, if the product is found to be a quality problem. Please contact our store first and then exchange it. Our company will cover the freight.
2. Repair or maintenance: our store will charge additional fees according to the actual situation. If the product quality problems caused by our store are unconditionally responsible for the end, if the product damage and other problems caused by our customers accidentally, our store will repair and deal with them according to the customer's requirements, however, the round-trip freight shall be borne by the customer. If the cost exceeds 10.00 yuan during maintenance, the customer shall bear the basic labor cost.

[Customized processing]]
relying on its own factory, our store supports sample customization, drawing customization, one-on-one design, hundreds of factory workers, fast shipment, and more than ten years of experience in silver jewelry production and processing. More than 100 items can be customized. Copy fee is free from 300 items. To provide customers with personalized processing customization and other services, merchants only need to provide product samples or clear pictures of product details and related sizes, and we can process and customize them according to these. During the production, merchants need to pay the mold fee in advance, ranging from 0 to 100 yuan. Our store communicates, confirms and verifies the samples produced through reverse mold, and then implements production. Before the production of large customized orders, merchants need to advance 20-50% of the starting funds according to the customized quantity.

[Join online stores]]
condition: no threshold, apply to become a distributor.
Advantages: 1. The company provides optimized product data packets for your use; 2. Provide services of one piece dropshipping goods to greatly reduce your costs (additional retail fees are required); 3. Provide regular promotion of new products, guide sales and promote the atmosphere.