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We do not accept returns in principle (products with quality issues can be negotiated for exchange, but the transportation costs need to be borne by the buyer. Our quotes are all factory prices without any fees. Our products are inspected by quality inspectors to ensure that the quality is 100% without problems. However, due to various uncertain factors, our factory can only guarantee that 97%-98% of the products will be free of quality problems after arrival, and 2%-3% is within the scope of exemption.)

Our toys are of excellent quality and good value for money. Some buyers have reported that the workmanship is somewhat rough with imperfections, and the materials are not of high quality, which does not meet their expectations. However, these issues do not fall under quality problems. Nothing is perfect, and we ask our buyers to understand this.

The following conditions do not allow for returns or exchanges: damaged or incomplete product packaging, missing product accessories or related documents, unauthorized repairs or modifications, use or storage not in accordance with normal methods, and goods beyond the post-sale service period.

Shipping Instructions:

Please carefully inspect the packaging for any damage or signs of tampering upon receiving the goods. If there are any such issues, please contact the logistics for compensation claims. Additionally, please carefully check the items. If any quality issues are found, please contact us immediately. We will handle your issue promptly. We will not be responsible for any issues after the first day. If there are no problems, please confirm the receipt of the goods immediately. Thank you for your cooperation! Online shopping has objective uncertainties. In order for your shopping experience to be smooth and enjoyable, please try to have a correct understanding of the goods before purchasing to avoid any disputes after purchase. We sincerely serve you!

About courier, logistics, and receipt
1. Please inspect the products carefully at the time of receipt, especially when the outer packaging is damaged. Make sure to check if there are any missing items before signing for the delivery. If there is a discrepancy in the quantity, please do not sign for the delivery and contact us immediately. We will then contact the courier company to resolve the issue. If the quantity is inaccurate after signing for the delivery, we reserve the right to refuse to process the claim. Please pay attention to this.

2. Regarding quality issues, we guarantee the quality and packaging of the products at the time of shipment. However, due to the unavoidable losses that may occur during transportation, if any, we both need to share the responsibility and negotiate the handling method. Please understand. Therefore, we kindly ask you to contact our customer service personnel within 12 hours after signing to receive the goods. We will assess the actual situation and provide partial loss compensation or other exchange or return options. If a return is needed, both parties will bear half of the cost, whether it's one or multiple items. Buyers can benefit from long-term cooperation, accumulating multiple returns over time.

3. This manufacturer is a wholesale direct sales, does not accept exchange or return, if there are quality problems, we can exchange or return, no quality problems, no exchange or return are allowed! Toy products, especially electronic products, due to logistics transportation issues, occasionally cause a few to have broken wires or solder, which is normal. We cannot guarantee 100% problem-free, but we can guarantee 90% qualified ~

Returned goods are not accepted if they are sent with a collect payment or by regular mail.

 

What should I do if there are quality problems and defects in the product?
The factory sells only hot-selling products, and the first and foremost condition for being a hot-selling product is the quality control! Since it is wholesale, the shipment quantity is huge, and we can only inspect the quality and appearance of individual products, not every one to check for small defects. Possible problems include:

Product shipping error: The warehouse colleague has checked and proofread the order twice from receiving the order to shipping, but there may still be some mistakes occasionally. You can try selling it. Our products on Ali are generally very popular. If there is a price difference, please contact our customer service to return the difference.

Product quality issues: Most problems can be solved by replacing the battery, adjusting the placement of the battery, connecting the wire head, and so on. When selling toys, you need to know how to repair them. For some products, spare parts can be repaired, and we will provide the parts. For specific details, please consult the customer service. The need for spare parts will be supplied when the next shipment arrives. If you need to be supplied immediately, you need to bear the freight costs yourself.

③Packing damage, damaged by courier logistics: We will adopt double-layer logistics packaging, add cushioning, compact stacking, and other ways to avoid damage. The transportation is completed by a third-party logistics company, which is beyond our control. The responsibility for damage caused by transportation will not be borne by us. Please open the box in front of the logistics or courier to check!! (New Bang and other logistics with insurance can claim compensation, general logistics usually do not, please be aware) The transportation time is affected by many factors such as weather, vehicle arrangement, and traffic conditions, which is not a reason for return, but we have the obligation to assist customers to handle the problems generated by logistics and courier. (The details of the return conditions are explained below).

Product with minor imperfections: We are not producing high-quality products, nor are they crafts, art pieces, or electrical appliances. They are simply ordinary toys. The product details provide a complete explanation of all aspects of the product. Perfectionists or those with strict product requirements, please turn gracefully and walk around elegantly.

Please do not discuss how Taobao or wholesale markets have solved the problem. Please know that this is Alibaba, where we do wholesale. The same product on Taobao can be sold several times over, while we have only added a few percentage points. Those who are not wholesale buyers cannot follow the rules of wholesale, and those who are very careful should be cautious when shooting!!

PS: Please note that for the color box and main body accessories, due to the high cost, we will charge a certain amount for the cost.