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Underwear wholesale stock explanation and common questions

1How many items are required for a minimum order, and can mixed orders be accepted? 

Answer: Single model3条（10One or more12One dozen pieces per batch or reference to the specific product's minimum order quantity, no amount limit, as long as it can be snapped up.OK。

Support mixed batch: Some styles can be selected freely in any quantity, while others1bag10Please check the product's ordering specifications when placing an order. If you have any questions, you can consult our Ali customer service. We will do our best to meet the needs of our customers.

2Are all the company's images taken from actual products? How is the quality of the products?

Answer: The company's display images are all100%Product photography (excluding model display images). All products are subject to strict quality control. The company guarantees that any quality issues will be resolved to the satisfaction of our customers.100%Return and exchange. 

3Can the color be selected?

Answer: Regarding the style and color issues, except for the ones that can directly select the color, the mixed-color shipment will be sent by default when the order is made. We will average the colors according to the order quantity of each style based on the inventory. If there are any special requirements, friends can note down the style or color (there is a column to note when you make the order together, write down the product code and color. 

4Have I selected many items, are they all in stock?

Answer: We have sufficient stock, and there are generally ready-made goods on the website. Of course, because of the large volume of shipments, our company's sales channels are not only on Ali. The inventory situation may not be reflected in real-time inventory numbers. If there are stockouts, we will communicate with you in time, whether to delay the shipment or apply for a difference refund first.

5What are the payment methods available?

Answer: We provide two methods of payment: Alipay and direct bank transfer. We recommend that merchants prefer Alipay escrow transactions. In addition to Alipay, you can also make direct bank transfers. We will ship the goods in a timely manner once we receive the payment.

6What kind of courier do you use, and how are the shipping fees calculated? Can I send my goods by freight if they are more?

We clearly state the weight of each product on the product page. The shipping fee system will automatically calculate the shipping fee when you make the order, and there might be a slight error. If you have any questions, please contact our customer service immediately.

You can choose to send by express delivery or freight. Normally, we default to using Huipu Express for delivery, and for remote areas, we use the Post Small Packet Service. If you have any special requirements, you can contact our customer service to choose other courier companies or freight services. Freight charges are collect on delivery, and the difference in other courier companies' charges will be adjusted by our customer service for you.

Normal1000The above goods are sent by logistics. The logistics does not deliver the goods to the door, and you need to go to the freight department to pick up.

7When did you ship the goods?

Answer: Express deliveries are all at night.5Point-to-point unified delivery, shipping in the morning and shipping in the afternoon are the same, and we will ship after you make the payment.24hourWe are currently processing the shipment. Please do not urge us to send the goods before noon. If there are any special circumstances, we will contact you by phone! We hope everyone can understand!

8About the return?

Answer: Our store promises a 7-day return and exchange policy. After the buyer pays for the goods and receives them, the return period starts from the date of receipt of the goods.7Within days (if there is an exact time of receipt)Please provide the Chinese text you want to translate, and I will translate it into English for you.after the receipt time168hour for7If there are any quality issues, our store promises to cooperate with the buyer to return or exchange the goods. If there are no quality problems, we will not accept returns or exchanges. The definition of quality problems for exchange goods is damage or defects in the products. For returns and exchanges, customers are responsible for the cost of the return and forwarding courier services. If the customer returns the product without confirmation from our customer service, we will refuse to accept the return.