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Tips:

additional tax points are required for invoicing all goods in our store. For more information, please contact customer service.

  Alibaba's website is a commercial and trade procurement platform, not a consumer-oriented shopping market. Products purchased on this platform are all commercial trade activities. In order to facilitate cooperation between the two parties and avoid transaction disputes, please read this wholesale instructions carefully before purchasing. If you place an order for payment, you will be deemed to accept the terms of the instructions. Any subsequent problems will be handled based on this description.

I. About ordering

1. The goods in this store will be approved at least 399 yuan. The price of the store is the actual shipping price, excluding freight. Additional tax points are required for invoicing. For more information, please contact customer service. Wholesale business profit is low, no bargaining, no free shipping, thank you for your understanding.

2. Please carefully check the product picture, material, capacity, size and other specifications when selecting the goods. If you are not clear, please consult customer service. Do not make understanding deviation by imagination alone. Placing an order for payment is deemed to accept the product, and the after-sales service refuses to refund or return the product for reasons such as not seeing clearly or paying attention to it.

3. After the order is submitted, please contact customer service if you need it. If there is no problem, please pay immediately to avoid time delay and inventory changes and shortage. The warehouse will arrange orders and deliver the goods in the order of payment. For orders that have not been paid within half an hour, if you still need to purchase, please contact customer service before payment to confirm whether there is any shortage. If the payment is delayed and the customer service is not contacted, we will not be responsible for any losses caused by out-of-stock or other circumstances.

4. If out of stock needs to be notified, please note in the order message or contact customer service. If there is no note and a small amount is out of stock, it will be replaced with a similar style with equivalent price. If a large number of items are out of stock, the customer service will contact you to discuss the appropriate solution according to the specific situation.

2. About delivery

1. If the initial amount is not met and the order is paid without communication with our store, our store has the right to refuse delivery.

2. Express delivery is available for low density cargo, and logistics is recommended for heavy cargo, or combined delivery. The specific plan can be contacted with customer service before payment, depending on the actual situation.

3. Generally, the goods will be delivered within 48 hours after payment. The mixed batch of products have different specifications and shapes and a wide range of quantities. In order to ensure the accurate arrival of the goods at the destination, distribution, inventory, packing, all aspects of packaging need to be carefully and carefully operated. Please don't worry, we will send it to you as soon as possible.

3. About receiving goods

1. If the quantity of goods is small and contains ceramic and glass products, please check the goods with the courier or courier station face to face, and sign for the goods after confirming that the goods are intact and the quantity is correct; If any damage or missing is found, please take photos to keep the certificate on site, and contact customer service or refuse to sign or make other decisions. If the goods are not inspected, sign for it. If any problems are found later, due to unclear division of responsibilities, it is not convenient to take responsibility from the courier, nor can it provide damaged or missing reshipping services. If you have any questions, please contact customer service before placing an order.

2. If the quantity of goods is large and the volume of goods is large, please carefully check whether the outer box has obvious damage or signs of re-sealing. Please check the quantity and check the goods as soon as possible after unpacking. If there is any problem, please take a photo and send it to the customer service within 12 hours after the receipt of the goods. Our store will help you arrange it according to the actual situation. If it is overdue, it will not be handled.

4. About after-sales service

1. Due to some after-sales problems, there are timeliness requirements. For more information, see the instructions on receiving goods.

2. Most of our products are made in half-handmade, which cannot be flawless. It is normal to have small flaws occasionally. Especially for ceramic products, during the production process, the raw material embryo soil is fired at high temperature, sometimes there will be small black spots, concave and convex places, no glaze on the contact surface, tiny porcelain falling, etc, such uncontrollable factors belong to the phenomenon of ceramic products, which cannot be completely avoided. If this is unacceptable, please be careful to order. Placing an order is deemed acceptable, and the after-sales service also refuses to refund and return the goods on the grounds of defects.

3. If the goods and accessories are seriously damaged or have other problems, they will be reissued with the goods when they are purchased next time. If they need to be reissued immediately, they must bear the freight. (Because our store only sells wholesale but not retail, there is no packaging material for small-volume goods, and the damage rate of ceramic and glass products is relatively high, so the products of these two materials are only reshipped with the goods)

4. Due to the wide variety of products in our store, the update and replacement are fast, and non-quality products do not provide return and exchange services.

5. If you have specified requirements for goods or services, please consult customer service before placing an order, which will be arranged as appropriate according to the actual situation. We will not be responsible for any problems if we do not explain before purchasing.

V. About evaluation

if you are satisfied with our products and services, please leave a message to give us favorable comments and encouragement. If you have any other questions, please feel free to contact us. We look forward to cooperating with you on the basis of mutual understanding, trust and tolerance to create a win-win situation!