Please check the packaging of the goods when you receive them. If the packaging is intact, you can sign for the delivery. If you find any damage to the packaging during the inspection, please contact our after-sales customer service immediately. We will assist you in claiming compensation from the courier.

About Damage

Natural feathers are bound to have imperfections, and those with perfectionist tendencies should consider this carefully before placing an order! Due to the fact that feathers are natural materials, they come from animals and cannot be completely uniform, including in terms of color, length, etc. There may be some minor imperfections, which are also part of the natural characteristics of feathers.

About Color

All the product images in our store are taken from actual products, without any Photoshop manipulation. They are the most similar to the actual products. Due to the differences in color contrast and color temperature of the displays of personal computers, tablets, and mobile phones, the display results may differ slightly from the actual products.

About Returns and Exchanges

If there is a return or exchange situation, please contact customer service in advance. For existing customers with damaged or defective products, it is recommended to accumulate a certain number and return them for a replacement in bulk. When making a return or exchange, please do not send the freight collect. Wholesaling has a thin profit margin, which is far less than retail profit, so the freight costs need to be borne by the buyer.

The following reasons do not fall within the scope of returns and exchanges:

A. The color of the dream catcher, with non-uniform feathers, is not within the scope of exchange or return.

B. If the dream catcher becomes deformed after a long period of storage, it is not within the scope of exchange or return.

C、After a long time of use, if the dream catcher is worn out or damaged due to hard objects or human actions, it is not within the scope of exchange or return;

D. Buyer's own sales issues, long-term idle, not within the scope of returns and exchanges.

E、This item is not for sale at our store and is not within the return or exchange scope.

Warm Tip:

Products should be avoided from stains. Alloy jewelry accessories do not need special maintenance, as long as avoiding acid and alkali and humid environments is sufficient.

The specific maintenance of real feathers:

1. Real feathers are easy to accumulate dust. You can clean the dust by shaking it occasionally or using a hair dryer to blow it away.

2. If the feathers are stained by paint, immediately rinse them clean with water or add a cleaner, then use a paper towel to absorb the moisture and blow dry them with a hair dryer.