1 purchase requirements: we are a production-oriented enterprise with relatively strict service systems and norms. On the one hand, it guarantees the normal operation of our business, on the other hand, it also guarantees the quality of customer service. If you are not satisfied with our terms of service, please contact us and we will accept your comments modestly. But before we make changes, please respect our terms of service!
2 Delivery time:
1: We promise that the order will be shipped within 2 working days. However, we are trying to speed up the delivery, and orders on the same day will be shipped within the next working day.
2: If you do not have a designated logistics company, we will deliver the goods to you in the best way known without further notice.
3: After shipment, we will tell you to check the relevant information by leaving a message. Please be careful and patient. It is best not to consult customer service repeatedly, which will reduce our work efficiency and inevitably affect your order delivery!
3 about color:
1: due to various reasons, we will inevitably have many mixed color products. For mixed color products, we have clear instructions. Please check the xiangxiaoxiao information page of each product.
2: We will try our best to issue according to your color requirements, but if the color you requested is out of stock, we will issue it randomly without further notice.
3: If your store or your customers cannot accept mixed colors, please contact our sales staff in advance--- wangwang: yuton86 / QQ:38002173/Tel: 15157938080
4 About damage:
1: We have done our best to pack the products well. Even for on behalf of the consignor orders with only 10 yuan, we will take it seriously and ensure the best packaging conditions at all costs.
2. Every product from ditao has passed strict product inspection, so there will be no original damage.
3. Under the current logistics conditions in China, no matter how good the packaging is, we cannot avoid the damage of the products.
4. We are a production-oriented enterprise, so the profit is very thin and we cannot bear the loss caused by logistics damage.
5 Out-of-stock handling:
1. Due to our large inventory, some inaccurate inventory data will occur due to various reasons.
2. Confirm and negotiate with our sales staff in advance when submitting the order.
3. If you place an order for payment directly, if the order is out of stock less than 10%, we will ship it directly. If the ratio is higher than this, we will negotiate with you in a timely manner.
4. If you place an order for payment directly, we will inform you of the shortage situation, re-order or refund directly, and you will decide the handling method. The re-customized products will be delayed in shipment, please understand.
6 about after-sales:
1: When you receive the goods, you should inspect the goods. It is indeed found that the quality of the goods affects the normal use. Please contact the responsible person within 3 days after receiving the goods. For products with quality problems, we shall bear the shipping fee and deposit the returned money into your prepaid account.
2: Even if we have fully packed before shipment, accidental damage may occur. It is the reason of express delivery, please directly contact the courier company for responsibility!
3: If you send a car, please contact the freight company responsible for transportation to compensate for the damage caused by various uncertainties during the car transportation.
7 return process:
1: Please contact our staff directly by phone. We will handle it within 48 hours and contact you in time.
2: If you return the goods, we will charge the payment to your prepayment account. If you still want to buy this product, please confirm with the salesman again! Wangwang: yuton86 / QQ:38002173/Tel: 15157938080.
8 We have the right to reject the customer's return and exchange requirements under the following circumstances:
1: We will not deal with the products directly returned without communicating with the person in charge.
2: according to the principle that the company tries its best to meet the customer's specification of the product color or style, as long as the warehouse has the color or style specified by the customer, it will be shipped as required, if the warehouse does not specify the color or style, it will be shipped randomly. The color of the product picture is for reference only. It is not guaranteed that the actual delivery color must be exactly the same as the picture. If the color or style does not match, it will not be returned or exchanged!
Yiwu city ditao makeup appliance factory
be honest, do things in good faith, and win the World in quality! Welcome to the factory at any time to contact us!
Phone number:15157938080 QQ:380020173 website: http://www.ditao99.com email address:380020173@163.com
factory: no. 88, Pinghu Road, dongxinwu industrial zone, Yiwu city office Address: room 201, Unit 3, Building 19, Dongxin House, Yiwu city
