FAQ

1. What is the minimum order quantity (Logo/color/style) of wine stopper?
A: The specific quantity is determined according to different styles, generally starting from 1,000. The first order supports trial production in small batches!

2. What materials can wine stopper make?
Answer: You can choose ABS, stainless steel, aluminum alloy and other materials, or you can allocate materials according to requirements.

3. What is the delivery date of wine stopper customized Logo?

A: If the number of customized products is less than 2,000, the production cycle is about:

  laser carving: 3-7 days

  silk Screen: 5-9 days

4. How to customize the Logo?

-Provide Logo documents (AI documents or CDR formats)

-Select Logo manufacturing process (laser carving, silk screen printing, labeling or other processes can be selected)

-Design rendering (the effect picture of Logo placed in the product designed by our company)

-Confirm details (adjust for details such as logo position and size)

-Product production (mail the sample to you for confirmation before entering mass production, postage to pay)

5. Will the Logo fade soon?

A: The silk screen printing Logo process of kelitong is through two processes of "double-layer color brushing" and "highbake", which is the real secret of long-term color fixing of the product Logo process.

6. Return and exchange related instructions:

(1) without affecting the secondary sales, within 7 days from the date of receipt, there is no reason to return the goods. Please return the goods together with the original packing box when returning the goods to avoid damage on the way.
(2) if there is no quality problem, the return shipping fee shall be borne by the customer.
(3) if there are invoices and gifts, please send them back together. If there is any loss, they will be deducted according to the market price.
(4) the customer shall bear the expenses incurred by the logistics change due to the customer's own reasons (address, telephone error, rejection, etc.).

7. About invoices:

if you need to issue an invoice, please contact the online customer service when placing an order. The invoice information required is as follows:
(1) electronic invoice: company title + tax number + receiving mailbox
(2) special VAT invoice: company title + tax number + bank information + company address + contact number