01. All products in our store are sold at the factory price, and do not include shipping fees and taxes (shipping fees are paid by the customer). If you are purchasing a large-sized product that is prone to damage, it will be shipped with a wooden crate. This can reduce the possibility of damage during transportation. Each wooden crate incurs a cost of 10 yuan.

Color Difference Explanation: Due to differences in background lighting and the color reproduction of computer monitors, color differences and colors of the goods may vary, which are beyond our control and are not considered quality issues. The goods are subject to actual items. Most of them are handcrafted, and if you are very sensitive to color differences and minor imperfections, please carefully consider before making a decision to order.

03 About Receiving: Please personally sign for the goods upon delivery. If the delivery is accepted by family members, friends, or the gatekeeper, it will be considered as if you have personally signed. Please ensure that you open and inspect the goods on the spot before signing. If there are any damage to the goods during transportation, please verify the damage with the delivery personnel directly and claim compensation or refuse to accept the delivery.

Regarding damage issues: We have done our best to ensure the product packaging. Our company only works with reliable logistics companies to ensure the safety of the goods. In the event of unrepairable damage upon receipt, please contact customer service for a resolution. (Excluding overseas and Taiwan, Hong Kong, and Macao, as damage caused by long-distance transportation in these regions is not our responsibility.)

Express Logistics: Our default shipping method is logistics. If you need to send by express, please contact customer service to modify the shipping fee. You first pay the shipping fee to us, and we will help you pay the shipping company. Shipping by logistics is generally sent by direct special line logistics, and the shipping fee is paid upon arrival, which requires self-collection. There is a direct logistics from Yiwu to all parts of the country, and we will try to choose the nearest unloading point to you when choosing logistics. We do not guarantee the nearest to you. If you specify the logistics, please inform the customer service staff. The shipping fee of logistics is generally calculated by volume. If you refuse to accept the reason of high shipping costs, we will not return the goods. We cannot guarantee the speed of transportation on the way. The transportation time in different regions is different. If the guests have a very clear requirement for time, please do not place an order. After the order, because the arrival time is not in time, the product does not want the goods, the guest bears the round-trip shipping fee and all losses. After the freight arrives, we will contact you by phone.