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Wholesale instructions

1. About express delivery:  the express delivery we cooperate with: small items (Yunda, YTO) and large items (Debang, Yousu) have different express shipping costs in different regions. For more information, please contact customer service. If you need to send logistics, please contact customer service to modify the freight. The logistics freight is paid on arrival.

2. About receiving goods: please carefully check around the package when receiving the goods. If the outer box is found to be seriously deformed, damaged, packaging tape broken and damaged, the sealing tape is incomplete, and there are obvious signs of being unsealed and opened. Be sure to unpack and inspect the goods face to face! If there is a shortage of goods or damage, please do not take away the goods first, and contact us at the freight station for negotiation; Otherwise, it will be deemed to accept the goods without objection after signing.

3. About return and exchange

1. Return and exchange without quality problems:

if the buyer needs to return the product for personal reasons, the damage loss is relatively large due to the return transportation of the returned product. The above return buyer shall bear the return freight. For example, the free shipping goods must be deducted from the freight when we deliver the product.

2. Return and exchange for quality problems:

wholesale Category: product quality problems the total weight is over 20KG, and the return shipping fee is borne by our store.(Please contact online customer service for specific express delivery or logistics) if you do not want to send it back and exchange it in advance according to the weight requirements, the return shipping fee shall be borne by the buyer. For a small amount of valuable products, please contact customer service to register, or return a single and resend it next time.

Generation: if there is a product quality problem, return it please apply for a refund directly, and the return freight shall be borne by freight insurance.. Replacement please send back the products that need to be replaced, and the freight will be borne by us.

3. Damage caused during transportation: please be sure to unpack and check in front of the logistics or courier when receiving the goods. The carton is elastic and the plastic toy is inelastic, therefore, the outer box may not be damaged or the contents may be damaged. Please check the goods before signing. 50% of the damage to the product is within the normal range. We will provide the service of reordering and reissuing accessories again, but we will not reissue them separately. Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions and so on, and is not used as a reason for returning goods.