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1. Is your cross stitch authentic Mona Lisa? Is the product quality guaranteed?
A: Our company specializes in producing Mona Lisa brand, and there are many physical stores joining the country. Quality is the foundation of the enterprise's survival. Our factory is very confident in the quality of cross stitch. If there is any quality problem, it can be returned or exchanged.
2. I want to place an order. How is the freight calculated?
Answer: The freight is the actual cost incurred according to the shipping method chosen by the customer. Generally, goods unloading less is sent by Express (Express is calculated according to the actual weight and transportation distance of the goods), if there are many goods or special freight requirements, we will try our best to meet them. Please rest assured that the company will not charge more customer freight and will return it to you in case of overcharge.
3. I want to approve cross stitch. Is there a price list? Can you send it to me?
A: All prices are available on the website. You can check them according to your actual needs. If you want to join us, you need to consult customer service.
4. Are all the pictures on your website in stock?
A: Basically, because we have a large number of wholesale customers and many joined physical stores selling, occasionally some products are temporarily out of stock. In case of shortage, the customer service will inform you in time.
5. Are your products consistent with the pictures?
A: The picture is the same as the picture of the goods. The pictures have been reduced, which is not too clear. The goods are more beautiful.
6. If my purchase volume is relatively large, can the price be cheaper?
A: If you purchase a large amount of goods, we recommend that you be our franchisee and enjoy a more favorable price.
7. I have placed an order. When can I ship it?
Answer: generally, the goods will be delivered within about 1-2 days after payment. The delivery speed is fast, and the distribution personnel will deliver the goods to you as soon as possible.
8. What if the embroidery thread is not embroidered enough?
Answer: Cross embroidery kits according to the complexity of the picture, embroidery threads ranging from 20% to 30% are added respectively. As long as embroidery is done according to the correct method, there will be no shortage of embroidery threads. If the embroidery is wrong and the thread is not enough, you will report the product name and the color number of the corresponding thread, and we will help you make up the thread at the cost price.
9. I want to join you Cross Stitch. How much is the franchise fee?
A: No franchise fee is required. You only need to purchase more than 1,000 yuan for the first time. The subsequent replenishment quota is not limited.
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