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Because many of them are the first time to come to Alibaba for batch delivery, and they are not familiar with the process. After a period of summary and feedback from all employees, some solutions to common problems are listed. Of course, there will also be many deficiencies. Welcome to propose! Your little suggestion will be our precious experience in the process of growing up!
1: about how many batches, mixed batch supported? Is there a limit on the amount? How to calculate the freight?
All products are OK according to the above minimum order quantity, the amount is not limited! Mixed Batch supported! Alipay transactions are supported!
We have stated the weight of each product. The freight system will automatically calculate it when ordering. There may be some errors. If you have any questions, please contact customer service in time.
2: Are they sent randomly when shipping? Can I choose a style?
Regarding the style and color, the product is mixed by default when it is distributed. If you have special requirements, you can note the style or color (when you place an order together, you can note the item number, style, for example: Y1: Black), we will try our best to help you match it according to the requirements, but it is inevitable that there will be a shortage. I hope everyone can tolerate it. Write a message for large items. Note that small items are sent randomly. The color and style are sent randomly, but you can write a note. We will try our best to match it according to your writing. If there is no color or style, we will send it to you immediately. Please forgive me! There is a column to note when ordering together.
3: for customers who need to check and view the order, please send the Alibaba account to the customer service to facilitate checking the order. The Alibaba account is the login account in the upper-left corner of the Alibaba page.
4: How long will it take to arrive?
Jiangsu, Zhejiang and Shanghai usually arrive in 1-2 days, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin generally 2-3 days, other areas 3-5 days, remote areas 4-7 days, logistics outside the province generally 3-7 days!
5: When will the goods be shipped?
About delivery: express delivery is received at 8 pm. Orders on the same day are usually delivered tomorrow and the day after tomorrow, because there are still many orders to be arranged in front, and many customers need to make up the order and change the address, so we will sort it out and send it again! We will arrange shipment as soon as possible! I hope you can understand! The courier company we cooperate with is every day.
6: How can I view the order number and transaction record?
Please log on to the Alibaba account first, and then click assistant
then select transaction records to view
location of the order number:
about quality issues return and exchange
1. Within 15 days after receiving the goods (subject to the date of receipt of the waybill), if any product quality problem is found, please contact the after-sales customer service in time. It will not be accepted within the time limit. The problem product must be packaged completely (please bring your own packaging, do not paste or write directly on the original product outer box). If you accumulate more than five kilograms of returns, the returned freight will be borne by our company. Please return 5-10 kilograms by ordinary logistics. Our company will bear the freight and refuse to send expensive Debang, Jiaji and Tiandi Huayu logistics. If there is any violation of the freight, we will take care of it.
2. Please communicate with the after-sales customer service before returning the goods. Please fill in the after-sales service form in order to track your return and get timely processing.
3. We will try our best to satisfy the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, it will not be returned or exchanged.
4. For damaged goods during transportation, we consider that it is very troublesome for customers to directly compensate the logistics company, so our company is fully responsible, however, the after-sales service form must be submitted within 3 days after receipt and registered within 3 days. If the goods are not damaged in transit within 3 days after receiving the goods, the default is that the goods are received in good condition.
5. In the case of sending goods not sold by our company to our company, we reserve the right to return the goods directly to the customer without handling all the returned goods and the freight shall be borne by the customer.
6. The following conditions cannot be returned:
A The package of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete;
B repair or refit without authorization;
C not used or stored according to normal methods;
D products beyond the after-sales service period.
E seasonal products will not be returned after expiration (for example, heating pads of Summer fans in winter).
7. After-sales service is the most no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or returning the goods, do as much as possible according to the above regulations of the company, so as not to affect your after-sales service.
8. As for the handling of damaged and quality products, if the weight does not reach 5 kilograms, if the customer wants to return it, the freight will be paid by himself.
About return and exchange of unsalable goods
1. Within 15 days after receiving the goods (subject to the receipt date of the waybill), there are unsalable goods. Our company will return the goods. Please contact the after-sales customer service before returning the goods. Please fill in the after-sales service form, in addition, return details are placed in the returned goods so that your return can be tracked and handled in a timely manner.
2. The returned goods must be well packaged (please bring your own packaging, do not paste or write directly on the original product outer box) to ensure that the unfolded packaging, unused packaging, and secondary sales are not affected (otherwise, the product will not be returned or exchanged).
3. We will try our best to satisfy the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, we will not bear the freight.
4. Due to the long return and exchange time we provide, products that have been removed from the shelves of our company will not be returned or exchanged.
5. If there is no quality problem, our company will refund the product with 20% discount. If there is serious damage to the goods received by our company, our company will provide the product pictures to the customers. According to the degree of availability of the products received, the after-sales service will negotiate with you. The payment will be returned to Alipay or pre-deposit.
Due to the difference in freight between Hong Kong, Macao and Taiwan, if you need to return or exchange goods, please contact our after-sales customer service first and negotiate with both parties.
About logistics
logistics is generally sent from other provinces. Yiwu logistics is directly connected to the whole country. As long as cities above the municipal level basically arrive, county-level cities need transit. After arrival, the logistics will call you, and you need to pick up the goods yourself. Here, we specifically explain. The services of Yiwu logistics company are mixed. I hope you can contact a logistics company by yourself before ordering. The method can be to find it by yourself. You can also call 114 to query the logistics point of Yiwu to your local area, find a place closest to you. Then tell us the logistics phone number in Yiwu and we will help you deliver it to your service point.
Distribution method and rate:
① automobile transportation:
yiwu logistics network is developed, and there are shipping departments all over the country. It is generally 0.5 yuan/kg by weight, and 80-120 yuan/cubic meter by volume. The specific length is calculated by distance. For small commodities, the average value of 800 yuan is about 15-30 yuan, and the freight for remote areas or areas requiring transit is 40-50 yuan/piece. After the goods are delivered, the shipping department will call the customer to pick up the goods at the designated shipping point.
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