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customer purchase instructions
1 Color difference and size description: please look at the size of the product before buying the product. Generally, the picture has an enlarged effect. Don't rely on imagination to avoid unnecessary misunderstanding after receiving the product! Due to differences in the photo environment and angle, as well as the personal computer display screen, there will inevitably be some color difference between the real object and the picture. Please understand! Please be careful if you mind!
2 About delivery: The customer will deliver the goods within 48 hours after placing the order. Special note: Because we are a wholesale website, the shipment of a single item is fast, and the physical wholesale is synchronized, so it is difficult to update the inventory in time. If there are less than 4 items out of stock, we will ship them directly without notice. If the shortage is large, we will communicate with customers by phone. We hope our customers can understand, in case of holidays, the delivery time of the courier will be postponed after the actual delivery.
3 express logistics: the receiving city is different and the time for receiving the goods is different. Generally, the goods can be received within 3 to 7 days after the actual delivery of the goods (some remote counties often need to go through many transfer stations to arrive, which may take 5 to 7 days. Days) we cannot promise that the product will reach the buyer within a few days after shipment. Solemnly declare that express delivery and logistics are not what we can control. Please do not use the dissatisfaction of express delivery and logistics service attitude and arrival time as the basis for our evaluation.
4: unless there is a quality problem, our store does not accept any return or exchange for reasons such as dislike, different from imagination, and poor wearing. (Fading does not belong to quality problems) buyers who mind please be careful to order, if your product positioning is high, don't take cheap ornament, because you get what you pay!
5: The pictures are for reference only. Your imagination and your personal subjective thoughts are rejected. Everyone's imagination is infinite and cannot be satisfied one by one. Please take the real thing as the standard!
6: If you are satisfied with the goods received, please give us encouraging praise. If you are not satisfied, please contact us in time. Any problems can be solved for you, time clears up your doubts and dissatisfaction and gives you a pleasant mood.
7: the earplug of stud earrings is basically earplug of rubber.
[About fading]]
all products in the store are individually packaged, but after all, they are not real gold and silver, so they cannot be guaranteed to shine. However, if they are worn by guests, they can be advised to apply transparent nail polish before wearing.
[About maintenance]]
avoid direct ornament, perfume, soap solution, hair spray, mothball, detergent and other chemical substances to attack ornament. After wearing, it can be put into a bag or jewelry box. It is recommended not to be exposed to the air for a long time to avoid oxidation.
About after-sales
as for providing customers with satisfactory service after sales, we always follow the service tenet. We are willing to provide you with high-quality after-sales service. At the same time, our service also needs your cooperation, to ensure the quality of our service, please read the following instructions carefully before returning the product:
about Return
1. Within 3 days after receiving the goods (subject to the date of receipt of the waybill), if any product quality problem is found, please contact the after-sales customer service in time. It will not be accepted within the time limit.
2. We will try our best to satisfy the customer's specification of product color or style, but we cannot guarantee it. If the color or style does not match, it will not be returned or exchanged.
3. For damaged goods during transportation, we consider that it is very troublesome for customers to directly compensate the logistics company, so our company is fully responsible, however, it must be submitted within 3 days after receiving the goods and contact the after-sales service within 3 days and explain the reason. If there is no damage in transportation within 3 days after receiving the goods, by default, the goods are received in good condition.
4. In the case of sending goods not sold in our store to our company, we reserve the right to return the goods directly to the customer without handling all the returned goods and the freight shall be borne by the customer.
5. If the customer is not sure about the product information, but does not contact the customer service and does not send the product, style and color that the customer wants, it will not be returned or exchanged. (If you are not sure, please contact the pre-sales customer service to place an order to avoid misunderstanding)
6. For the wrong products, we will return the products according to the original order, and our company is responsible for the freight.
2. The following conditions cannot be returned:
1. The product packaging is damaged or incomplete, and the accessories or related materials are incomplete.
2. Unauthorized repair or modification
3. Not used or stored according to normal methods
4. Products beyond the after-sales service period. (Alibaba is limited to 7 days)
3. If there is no quality problem, our company will give a 20% refund.
For example, if it is different from what I imagined, I am not satisfied with it, the color difference, slight small flaws, and the color is not what I want, and other problems are not returned due to quality problems (relevant regulations: quality problems are defined as damaged or incomplete goods.)
if you do not accept the regulations of our company, please do not place an order with us! After placing an order, it will be stipulated by our company in implied acceptance. Honest transaction, happy cooperation!
1. All returned products cannot affect the second sale,
, buyers need to bear the return freight. And we will return the goods to you at 80% of the payment.
(Explanation) many people think that we must earn 20% of the payment. People with this idea must be people who don't know anything about wholesale. From the generation of an order to the completion of the transaction, the whole link needs the staff's time and energy to complete. This will increase our cost. Customer service, you need to communicate with the customer before receiving the order. After the order is generated, you need to print the order and express order [2 yuan per express order, if you don't believe it, you can go to the courier company for consultation]], this takes time. After adding the commission to the customer service, would you like your boss to return the Commission already given to you?, When it comes to warehouses, we are wholesale of small ornaments. The styles are relatively large. Many customers are mixed batches. The amount is not very large, but there are many styles. Therefore, it takes time and energy to distribute the goods in our warehouses, generally, 200 yuan list our distributor needs to pick up 30-90 products from different shelves, and the workload is relatively large. This energy and time are calculated as salary. Jewelry belongs to low density cargo, and there will be some loss during transportation, and there will be some loss when you return it. And after you return, we will arrange the staff to re-classify the products you returned, and then re-store them. Friends who have done ornament wholesale should know that it is easy to get the products out, it is very difficult to put it back. It requires more time and energy. In this way, plus all the costs before, how much do you think we can earn?
Due to the difference in freight between Hong Kong, Macao and Taiwan, if you need to return or exchange goods, please contact our after-sales customer service first and negotiate with both parties.
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