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1. About customer service
monday to Saturday 8:30-23:00
sunday: 9:00-22:30 (including national legal holidays, except Spring Festival)
tel: 13157906801 (D)
2. About ExPRESS Logistics
our retail small orders are sent by Yunda Express by default. For more information about remote areas such as Xinjiang, Tibet, and Inner Mongolia, contact customer service.
Large order delivery logistics consignment, the customer can specify the logistics consignment point. After arriving at the destination, customers need to pick it up at home.
3. About return and exchange after-sales
if the customer finds missing delivery, damage and quality problems after signing the package, please contact customer service within 48 hours to verify it and the company will deliver the goods to arrange a replacement.
Yiwu Meiya Ornament Co., Ltd. provides 7-day return and exchange for goods sold without reason, but our company cannot provide return and exchange services under the following circumstances:
1. Used and artificially damaged goods
2. Quality problems caused by customers themselves
3. Goods received more than 7 days
4. The product list is not sent back, or the reason for return and return quantity are not indicated on the product list.
5. The outer packaging, accessories and gifts of the product are defective.
6. Processing customized and customized products
4. About delivery time
goods in stock are usually delivered within 48 hours, and some products that need to be processed and customized can be agreed with customer service on the delivery time.
5. About membership rights and interests
after a successful transaction, you can become a member of our company, and you can enjoy different discounts according to different membership levels.
We recommend that you add 1688 "to the order form."Function, merge the products to be purchased into one order to avoid the situation that multiple freight charges need to be paid.
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