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1. Item loss: Generally, item loss occurs due to package damage. If you notice that the packing tape has been replaced, damaged, torn, or broken, or if there are signs of opening, please do not accept the package. If you accept the package without inspection, we will have difficulty taking responsibility for any missing items, shortages, or transportation accidents. We hope you understand. If it was signed by a security guard or an agent, please inform them in advance to verify the items inside the package.

2. Quality issues: For items that can be opened, we will try our best to open them, verify them carefully, and conduct thorough inspections before shipment. Any size or color problems are not due to negligence during shipping; the shipping cost for a replacement item shall be borne by the buyer. If quality issues are discovered after receipt, please contact us promptly within 48 hours of receiving the item, providing relevant photographic evidence—we will ensure a proper resolution for you. Since each customer has different requirements, it is impossible to meet all expectations of every customer.

3. Regarding reviews: We will do everything possible to balance price and quality, win customers with integrity, create a fair and harmonious shopping environment, improve the national shopping environment and habits. Online shopping offers many benefits, and everyone should cherish and work together to maintain it. We will treat every transaction with honesty! We strive for 100% positive reviews, and we welcome all reasonable feedback from you. If there are issues with transactions, we will first engage in communication to resolve misunderstandings and conflicts. Negotiation can be used to solve problems, and we will take responsibility seriously for any negligence. Understanding and respect are mutual! Please stay away from this clean environment for buyers with malicious intentions and schemes!