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Similar to logistics, if you are in the city where the goods are sent, you need to self-collect them, whether it's by courier or logistics. Please inspect the goods in person to ensure there are no damages or missing items. Otherwise, they will not be responsible for it, and it will be difficult for us to help you with any complaints. Please understand, and we apologize for any inconvenience caused.All shipped products are counted twice, and if there is a shortage, you can contact us for verification.

About Returns and Exchanges：If the product quality issues cause the loss of product functions, we will handle it. Wooden products may have imperfections due to their own craftsmanship and material issues, and we will not handle them if they do not affect use and sale. For minor damage, you can keep them, and when the total weight reaches 5Kg or more, you can send them back by postal economy express. For high-priced express delivery, we will compensate according to postal freight. After the return, we will send the goods to you again when you place an order. If you do not place an order within a short time, please contact the customer service for processing. Thank you.