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basic Q & A
1. Is the quality of your "romantic" products guaranteed?
A: Quality is the foundation of an enterprise's survival. We take "integrity" as the foundation of our operation. We are responsible for the quality of every commodity sold, if there is any quality problem, you can return it.
2. Are all the pictures on your shelves in stock?
A: As long as there are pictures on the shelves, we are in stock, except for the customized area. Because we have a large number of wholesale customers, occasionally some products are temporarily out of stock. In case of shortage, we will inform you of the replacement in time. If you are not satisfied with the replacement, the company will return the excess payment to you in time.
3. Are your products consistent with the pictures?
A: The display of pictures is the same as the product display, which is taken in kind by our photographers and models. However, due to factors such as different shooting light and personal computer monitor, the picture you see may have some color difference with the actual color, please understand. The colors of different batches are sometimes different, and everything is subject to the actual product received by you!
4. Are all your wholesale prices on the website?
A: Yes, all prices are wholesale according to the gradient price on the goods. You can apply to become our member, and members and old customers can enjoy further discounts.
5. What is your freight and what logistics/express delivery do you send?
Answer: Freight is the actual cost incurred according to the shipping method selected by the customer, generally, express delivery is carried out (the order system of express delivery will automatically generate freight according to the actual weight and transportation distance of the goods. Remarks: the company cooperates with ZTO Express. If you need to send other Express, you can contact customer service to make up the difference.) If customers have special freight requirements, we will try our best to meet them. Please rest assured that the company will not charge you more freight and will return it to you in case of overcharge.
6. I have placed an order, when can I ship it?
A: All on the same day16:00 orders placed for payment before are arranged to be shipped out on the same day, and the rest will be arranged to be delivered the next day (except for logistics). In case of holidays or large-scale events, the delivery time of the order may be delayed. Please understand.
Thank you very much for your support and love for "Mengzi yuan", and also for your trust in our store! If there is a place where the service is not considerate, please forgive ^_^ I believe we have been working hard! If you are satisfied with our products, please don't be stingy with your five-star praise. Your satisfaction is our motivation and goal. We not only provide you with quality goods, but also wholeheartedly provide you with better service! Welcome to come again next time!
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