Wholesale instructions
1. About delivery:
1. For orders paid before 3 pm, we will try our best to deliver the goods on the same day. Generally, the delivery time will not exceed 48 hours. If some orders are not delivered in time, please contact Customer Service for confirmation. Please forgive me, not as 100% promised delivery time, thank you very much!
2. Express delivery cooperated by our company: YTO Express and Huitong Express (if you need to specify other express delivery such as SF Express, you need to increase the freight, please contact Customer Service for details. If the quantity of goods is large, logistics can be sent. Please contact Customer Service for confirmation.
2. About receiving goods
please carefully check around the box when receiving the goods. If you find that the outer box is seriously deformed, damaged, and the box is packaging tape broken and damaged, you must unpack and inspect the goods face to face if there are obvious signs of being unpacked and opened! If there is a shortage of goods or damage
or quality problems, please do not sign for or take away the goods first. Contact us at the express delivery or freight station for negotiation; Otherwise, the goods will be accepted without objection after signing.
3. About return and exchange
1. Return and exchange without quality problems;
if the buyer needs to return the product for personal reasons, if more than 7 days after the receipt is confirmed, the damage loss caused by the return transportation of the returned product is relatively large, and the refund is 20% off the original price, we will not mention it for more than one month.
For return and exchange services without quality problems. If you really have no choice, you can contact our customer service. Free shipping products shipping fee will be deducted for return. Note: (the buyer who returns the goods above shall bear the return freight)
2. Return and exchange for quality problems:
we will subsidize 5 yuan for the delivery fee for the defective or damaged products of scattered buyers. The Extra part shall be borne by the buyers themselves. Wholesale customers who take goods for a long time can accumulate a certain number and return them to us through logistics consignment. We will bear the logistics cost directly to Yiwu. The profit of wholesale running volume is too low, and business risks are shared. Please understand more.
3. In transit
damage caused by the delivery process: please be sure to unpack and check in front of the logistics or courier when receiving the goods. The carton is elastic and the plastic toy is inelastic, so the outer carton may not be damaged, the contents are damaged, please be sure to check the goods before signing. 50% of the damage to the product is within the normal range. We will provide the service of reordering and reissuing accessories again, but we will not reissue them separately. Transportation is completed by a third-party express logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions and so on, and is not used as a reason for returning goods.