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Wholesale delivery instructions
please read the following terms carefully and take effect from the time of order. If you have any other objections, please contact the online customer service staff in time before ordering.
About logistics
1. Express delivery: by default, YTO, Yunda, ZTO, and Debang Express are sent. Large items are specified: Debang express. If you need to specify one of them
please contact customer service to note or leave a message.
2. Logistics: freight is generally paid on arrival. The goods need to be picked up at the freight station. The logistics company can be provided by the customer or
we will choose a more suitable one for you.
About shipment
1. Delivery customers: orders placed before 16:00 every day can be shipped on the same day. In case of insufficient staff on weekends and holidays, the delivery cycle will be delayed. Please understand.
2. Wholesale customers: if the number of orders placed is sufficient in the warehouse, it will be arranged within 1-2 working days.
The delivery will be arranged at another agreed time.
About receiving goods
please carefully check the surrounding of the box when receiving the goods. If the outer box is seriously deformed or damaged, the sealing box is packaging tape broken and damaged, and the sealing tape is sealed.
Incomplete, there are obvious signs of being unpacked and opened, be sure to unpack and inspect the goods face to face! If there is a shortage of goods or damage, do not take away the goods first, and contact us at the freight station for negotiation; Otherwise, it will be deemed to accept the goods without objection after signing.
About return and exchange
1. Return and exchange without quality problems: if the buyer needs to return the product for personal reasons, it will be damaged due to the return of the product.
The loss is relatively large, and the buyer of the above returned goods shall bear the return freight. For free shipping items, we have to deduct the freight when we deliver the goods. Such
if the sale of the product is not ideal, customers who want to return the product will be recycled at a 20% discount on the basis of the brand new product.
2. Quality problem return and exchange: all products sold by us have shipped packaging inspection to ensure product quality, but because of various
to determine the factors, our factory can only guarantee that there is no problem with the quality of 95%-98% of the products delivered. If it is determined that there is a problem with the products sold
for sale, you can contact customer service for consultation.
3. Damage caused during transportation: please be sure to unpack and check in front of the logistics or courier when receiving the goods. The carton is elastic and the plastic toy is inelastic, therefore, the outer box may not be damaged or the contents may be damaged. Please check the goods before signing.
50% of the damage to the product is within the normal range. We will provide the service of reordering and reissuing accessories again, but we will not reissue them separately.
About delivery
1. If there is no quality problem, apply for a return. Make sure the product is well packaged and returned. In addition, you need to deduct our shipping fee.
2. If the product is damaged and cannot be used normally, the return and exchange expenses incurred by human damage shall be borne by the buyer. Collection
there is a problem with the product itself, missing accessories or only need to reissue accessories to solve the problem, or return the product,
the cost is borne by us.
3. If the distributor fails to fully understand the product, the after-sales service cannot properly handle it, and the product finally sent back has not been tested.
The freight is borne by the distributor.
4. All returned goods need to contact customer service and register before applying for a refund. Thank you for your cooperation!!!
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