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about customer service | the online time of customer service is usually from 9:00 to 22:00. If you do not reply in time, you can call directly. Click this input |
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about shipment | our products have basic inventory. Normally, orders placed before 15:00 can be delivered on the same day. However, due to the large number of export and domestic orders, we do not rule out the possibility that some orders are out of stock, therefore, the delivery period is normal in two to three days, and we will try our best to arrange early delivery. If you have goods, try to deliver them on the same day. If some of them are out of stock, they will be ready within three days. Please forgive me! If you want to place a large number of orders, the delivery date and payment method need to be confirmed after negotiation with the customer service. Click this input |
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about damage | the responsibility for damage caused by transportation will not be borne by our company. However, we have the obligation to make every effort to help customers solve this problem. Our company will use logistics double-layer packaging, padded buffer, compact stacking and other methods to avoid damage incidents. Please check the quantity and appearance of the goods with The Courier (this is your right). If the quantity is incorrect or the appearance is damaged, please sign and confirm by Courier |
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about Return | return without reason: Our company provides 15-day return and exchange service without reason. In case of request for return and exchange, the customer must ensure that the goods are well packaged, unused, and the products are not damaged, which will not affect the secondary sales of the goods. (If the returned goods do not meet the standard, this site will charge a handling fee of 20% yuan), and the return and return freight without reason shall be borne by the buyer (free shipping products shall bear the shipping fee). |
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About Exchange | the quality problem of the product itself leads to the lack of proper functions of the product itself. We will return and exchange the product, but the freight incurred therefrom shall be borne by the buyer, the replacement behavior upgraded due to problems caused by consumers needs to be evaluated and charged part of the fee. |
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