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Wholesale delivery instructions
please read the following information carefully and take effect after the order is paid. If you have any other objections, please contact the online customer service in time. The staff will order after understanding it.
Transportation problem
express: small pieces are sent to [Yuantong, Yunda] and large pieces are sent to [Debang Express]. If the package is too large, the weight needs to be calculated according to the volume. If you have any questions, please contact Customer Service for consultation.
Logistics: freight is usually paid on arrival. Goods need to be picked up at the freight station. Logistics companies can be provided by customers or we can choose a more convenient logistics company for you.
Shipping problem
on behalf of customers: every afternoon16:00 orders placed before can be shipped on the normal day. If the order volume increases on weekends and activity days, the delivery time will be shipped in the order placed. Please understand.
Wholesale customers: if the number of orders placed is sufficient in the warehouse1-2 working days the delivery will be arranged within, and the delivery will be arranged at another time for large quantities.
Receipt problem
please carefully check around the box when receiving the goods. If you find that the outer box is seriously deformed or damaged, the sealing packaging tape is broken and the sealing tape is incomplete. If there are obvious signs of being unpacked and opened, you must unpack and inspect the goods face to face! If there is a shortage of goods or damage, do not pick up the goods first. Please contact us at the freight station for negotiation ( telephone: 13322734077), otherwise, the receipt of the order will be deemed as accepting the goods without objection.
After-sales problems
no quality problems: the buyer needs to return the product for personal reasons. If the package and product are not damaged, press unit Price20% off for recycling, the buyer shall bear the return freight, and the shipping freight of the corresponding order cannot be refunded [free shipping products due to the freight included in the price, the shipping freight shall be deducted as much as the refund]].
Quality problems: all our products sold are shipped with packaging inspection to ensure product quality, and the outer packaging will be reinforced. However, there will be various uncertain factors during the transportation process. Our factory can only guarantee the arrival of goods.95%-98% there is no problem with the product quality. If the product received has packaging or product problems, you can contact customer service to negotiate and deal with them. Our company is responsible for the cost problems.
Transportation problems: when receiving the goods, please be sure to unpack and check in front of the logistics or Express Personnel. The carton is elastic and the plastic toy is inelastic, so the outer carton may not be damaged or the inner contents may be damaged, please be sure to check the goods before signing. The order has2%-5% the damage is within the normal range. If you place another order, we will provide after-sales service for reissuing accessories.
Note: human damage will not be returned. Please contact our customer service staff for handling return orders. Thank you for your cooperation!!
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