1. How to calculate the freight? A: Hello, our company does not bear the freight if the ordered products are less than the free shipping quantity. The first weight in Guangdong province is 1 kilogram, 10 yuan, and the second weight is 1 kilogram plus 1 yuan, 15 yuan for the first weight of 1kg in other regions, and 5 yuan for the second weight of 1kg. 2. Can I issue an invoice? A: Hello, the product price does not include tax by default. Our company can issue VAT invoices, which are charged with 8% tax. You can contact customer service if necessary. 3. Can I collect payment on behalf of you? A: Hello, at present, due to most express delivery restrictions, express delivery can only be collected in Guangdong province. Other provinces and cities can collect goods at least 2,000 yuan. We recommend that you use Alipay to guarantee transactions, because the logistics collection and freight company will charge the corresponding handling fee, we recommend that you use the freight delivery method for logistics delivery, because the cash payment of logistics is the same as that of CC freight to collect. 4. Can I return or exchange goods? A: Hello, our company supports returning goods without any reason within seven days. If due to quality problems or wrong delivery, our company shall bear the return freight. If the customer places a wrong order or other problems caused by the customer, for replacement, the customer shall pay the return freight and keep the packaging intact at the same time, which will not affect the second sale as the benchmark. For customized non-standard products, return or exchange are not supported, therefore, for customized products, customers must communicate with customer service to avoid mistakes in specifications. It is best for customers to send samples for customization. 5. How to pay? A: Hello, our company supports Alipay to guarantee transactions, online banking or bank remittance and other payment methods. Express delivery is available in some regions. For more information, see (3). 6. Can products be customized? A: Hello, most products are customization available. For more information, please contact customer service. Customers of customized products need to provide specific specifications. It is best to provide samples to avoid mistakes, once the customized products are confirmed, they cannot be returned or exchanged, and 30% deposit must be paid in advance. Finally, thank you for browsing this information and your support. The sales team of Tongcheng Jida grinding Co., Ltd sincerely serves you! | 
