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Important Notes for Buyers When Placeing Orders
I've recently encountered many customers asking me various questions online, so I’ll address these queries one by one here.
Question 1: Why place an order at our store?
Answer 1: We are a group company that integrates product research and development, production, sales, OEM, and ODM. We have a well-established self-owned production and sales chain for beauty and hair products. All products are developed and produced by us ourselves, and the prices are highly competitive.
Question 2: How is your shipment processed?
Answer 2: Here, we offer bulk orders of “three” units at a time (the larger the quantity, the better the price). We also allow mixed bulk orders. Since we are direct manufacturers, the prices are significantly more competitive. What we focus on is the volume; therefore, don’t always ask us if we can offer you the discounted price. If you reach the quantity we specify for online wholesale, we will provide you at the marked online price. You can choose to send one bottle as a sample via courier, which is more convenient.
Question 3: How many days after placing the order will it arrive?
Answer 3: We typically ship within about 72 hours from payment. For bulk orders or custom orders, the shipping time will be confirmed with the buyer via WeChat. Generally, the item can arrive within 4–5 days after shipping, except in special circumstances or remote areas.
Question 4: What method do you use for shipping?
Answer 4: For items under 3 kilograms, it is recommended to use express delivery without specifying a carrier. For items over 3 kilograms, logistics shipping is suggested. If you have a familiar logistics provider, please discuss the shipping method with customer service in advance. Other methods are not viable. For specified logistics, the customer should negotiate the shipping cost by themselves, as the company is not familiar with the logistics provider and is not responsible for price negotiations. If you cannot recommend a suitable logistics provider, we will try to choose a discounted option during shipment. Shipping is charged per item, and our packing staff will minimize the number of packages. It is particularly important that the recipient’s name matches the ID name on the ID card. The logistics company requires verification of the province to allow pick-up.
Question 5: How can I check the status of my goods shipment?
Answer 5: Logistics usually notify you by phone for pickup. Items sent directly to the city arrive in about 5 days, while those going through a transfer city take around 7 days. Guangzhou freight services are typically provided by individual operators, offering competitive prices and fast delivery. However, it is not possible to track the goods online. Please wait patiently for a few days after shipment. You can also track the logistics using the tracking number, quantity, and inquiry phone number provided in the logistics information field. If you haven’t received the item in about 7 days, feel free to call customer service. Logistics can only reach urban areas or county towns; if the item is sent to a specific district or town within the city, please contact us to confirm the delivery method. If no specific location is specified, customers cannot refuse pickup due to the long distance. Due to high order volumes and busy work schedules, please do not keep pressing to arrange pickup after placing an order. We will arrange it as soon as possible. We hope you understand.
Question 6: Will my goods not be lost or damaged?
Answer 6: The company packing staff will pack the goods carefully to prevent damage from pressure. Generally, orders for whole pieces do not experience such issues. For mixed orders, due to different specifications, the packaging may not be even, and the pressure levels vary. These situations may occur occasionally. Therefore, we recommend that customers who are far away or those in county towns place orders in whole pieces. Even for orders that cannot be whole pieces, it is advisable to keep them together. Please check the boxes upon receipt to ensure they are intact; if any damage is found, take photos and send them to our customer service. Since our business model is low-volume, high-volume sales, our pricing does not include transportation risks, and we are unable to bear the risk of loss alone. From today onward, we ask customers to choose insured shipping when shipping to ensure the safety of the goods. The insurance fee is 3 per thousand of the order value. For items without insurance, compensation will be 3 to 5 times the freight cost according to the logistics company’s regulations. (The logistics company is only responsible for compensation in case of loss with insurance, not for damage. Therefore, our packing staff will pack the goods tightly to prevent damage. Please rest assured.)
Question 7: What should I do if the quantity of goods I received does not match the order?
Answer 7: In case of a shortage, take photos after opening the package upon receipt of the goods for customer verification. A shortage is unlikely to occur. Please contact customer service to handle this issue for you. Thank you for your cooperation!