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Regarding purchases: pre-sale and post-sale issues

1: Our products meet the mixed order requirements, and we support mixed orders! We also offer one-click distribution via cloud warehouse. For orders of 100 or more, you can apply for import via a form for distribution. Our delivery time is typically within 24–48 hours. For shipping details, please consult customer service!

2: We operate as a wholesale model, with low profits. No shipping is included for all products; the shipping cost is automatically generated based on the system template.

3: All of our products are available immediately for sale. The items displayed on the page that allow ordering are in stock, so please feel free to purchase. Due to the wide variety of products and high daily sales volume, there may be occasional cases where some items are not promptly removed from the list, resulting in shortages. We apologize for this and will contact you once the situation occurs to negotiate a refund for any missing or misdelivered items. Please contact customer service promptly after receiving your order to resolve the issue.

4: Delivery within 2 days (based on the receipt date on the shipping document). If any quality issues with the product are found, please contact customer service promptly. Claims after the deadline will not be accepted. The company will cover the return shipping costs for products with quality issues.

5: For customer specifications regarding product color or style, communication with customer service is required before any specification can be made. Simply noting the color and style will not suffice; we can only do our best to meet the request, but cannot guarantee 100% satisfaction. No returns or exchanges will be provided if the color or style does not match.

6: The following conditions do not allow for returns or exchanges:
A: The packaging of the returned product is damaged or incomplete, and the accessories or relevant documents are missing.
B: Unauthorized repair or modification;
C: Not used or stored according to proper methods;
D: If the color or style specifications were not discussed with customer service and result in a mismatch, no return or exchange will be provided.
E: Items with extended post-sale service period. Seasonal items will not be refunded after the deadline (e.g., fans in summer and thermal patches in winter).

7: If you purchase items that are prone to damage, you need to inspect them on the spot. If any damage occurs, take photos as evidence immediately and contact customer service for resolution. For small items, such as hooks where the package is damaged upon receipt, you must weigh the item and collect evidence before contacting customer service to verify the weight and arrange a resolution. If no evidence is collected and you refuse to sign for the return without consultation, the shipping cost will be borne by the buyer.

8: When the quantity of purchased items is large, shipping is usually provided. Yiwu logistics connects directly to nationwide delivery; items reach most cities above the municipal level, while county-level cities require intermediate transit. After delivery, the logistics company will contact you, and you need to collect the goods in person. If shipping is required, the buyer must provide us with the logistics receiving address in Yiwu, and we will deliver the items to the logistics service point.

Summary: Our transaction is a trade activity. After-sales service is the most fundamental service provided by the company. We are willing to offer you excellent after-sales service. Additionally, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging the product, and try to comply with the company’s regulations to avoid affecting the quality of your after-sales service.