Regarding the images: more than 90% of the product images are self-taken, which can more truly reflect the actual appearance of the product. However, due to factors such as lighting and photography skills, there may be slight differences between the images and the actual products. Factors such as market changes may lead to adjustments to the product and packaging colors, packaging methods by the factory. Please refer to the actual products for accuracy. Therefore, there may be some details or color differences. Those who are strict or overly concerned should be cautious when purchasing.
About shipping: Due to our large daily shipment volume, especially during the peak season for online sales, we will try to ship your order within 24-48 hours after payment (we will notify you in case of any special circumstances). Courier and logistics companies usually receive packages in the afternoon, and the shipment numbers are entered uniformly around 22:00 PM. If you need to make a refund within 24-48 hours, you must contact our customer service. If you do not contact us for a refund, you must bear the face-up fee of 3.5 yuan and the shipping and return costs. Our product packaging will also be improved to minimize damage during transportation, so please rest assured when placing your order.

Choose logistics inquiry: Buyers can go to the following website to check the logistics express information from Yiwu to various places in the country, and then tell the customer service the designated contact information in Yiwu.http://www.wbtrans.com/）
About receipt: Please ensure that the quantity of goods is checked on the spot, and the packaging is intact. If there are any missing or damage, please contact our customer service personnel on the spot to confirm the receipt. If the receipt is not checked, we will not be responsible. Please exercise your rights and ensure your interests. (Please note that if the receipt is not signed by the person, the package should be opened on the spot to check, and if there are any deficiencies in the products after the receipt, it is the buyer's responsibility.).
About after-sales service: If the quality problem of the product itself leads to the loss of the product's original functions, we will exchange the product. To avoid any subsequent disputes, please keep the product's original packaging and accessories in good condition. Otherwise, we will not be responsible. We kindly ask all buyers and business partners to understand this.
Many problems can be fixed by simple operations. If you sell toys, you need to know how to repair them. If there are quality issues, please contact the after-sales customer service to register and handle them.
We do not provide returns or exchanges for reasons other than product quality issues. If you need to return the product, it must be in perfect condition with the original packaging. You can either return the product at a 30% discount or exchange it. (This is valid for 15 days from the date of shipment, and the buyer is responsible for the shipping costs.)

Regarding damage: Flying toys are inherently fragile, and it's not uncommon for them to be damaged the first time they're played if operated improperly. We don't deny the possibility of design defects in the product, but there are too many factors that can lead to damage to the remote control aircraft. Since both parties are not present at the same time, this is the easiest step to cause quality disputes. Therefore, both parties have specially agreed: the buyer should inspect the remote control aircraft and chargers to ensure they work properly upon receipt; any damage that occurs after the aircraft takes off is considered to be due to human error and not a quality issue.

For reasons not due to product quality issues, we offer repairs at the buyer's expense. If you need to return or exchange the product for another one, we offer a 70% discount on returns and exchanges as long as the product and packaging are in good condition (customer is responsible for shipping costs).

Pre-sale and After-sale Contract Terms

1. About shipping:

• ·A Please contact our customer service personnel before placing an order to confirm whether the required products are in stock.
• ·B when placing an order, please contact customer service to modify the freight, small items are generally sent by courier, default to Yunda Express. If you need other courier, please inform the customer service. For large volumes of goods, it is recommended to send logistics, and the freight of general freight can only be roughly estimated, which is only for reference. The actual or according to the freight station's charging standards!!

·C Before noon on the day of the order and payment, we will try to arrange the shipment that day. Orders after noon will be arranged for the next day's shipment, because the driver will arrange the goods to the physical stores and customers near Yiwu in the morning. Morning orders will be loaded on the lunch break and sent to the freight yard in the afternoon. In short, we will try our best to arrange the shipment within 12-48 hours after the order. If a buyer needs to return the money before the shipment, they must contact the customer service to determine if the goods have been sent. If the contact for a refund is made, the buyer must bear the face sheet fee of 3 yuan and the costs for returning the goods. The packaging of our company's goods will also be improved day by day to minimize damage during transportation as much as possible. We hope everyone will understand! If there are any other unexpected circumstances, we will inform you in the message on the platform. Please be aware!

2. About the product:

• ·A All products will undergo multiple inspections during production, after production, and before shipping, and only those that are completely qualified will be shipped. However, due to various uncertain factors, the loss of product functionality may occur. We guarantee that 98% of all goods shipped from our factory are quality products, with 2% falling within the exemption scope.
• · The images of B products are all taken from actual products. Due to differences in factors such as lighting and shooting level, or display color differences, there may be some visual color deviations. If you are sensitive to this, please be cautious when purchasing! Additionally, due to factors such as market changes, the factory may adjust the color and packaging methods of the product and packaging. Please refer to the actual product for the latest information.

·C Our toys are of high quality and affordable, and they are worth more than the price. Some buyers feel that the workmanship is somewhat rough, with flaws, not good materials, and does not match their expectations, etc. However, these do not fall under quality issues. There is no perfect product in the world. Each of our products is photographed and uploaded to the site. We apologize for the overly picky buyers. Please consider and carefully look when purchasing. If you have any questions, please consult us.... The company will not accept any reason for returns. Those who place large orders can first take samples.

3. About Receiving

• ·A Please personally check the quantity and packaging of the goods. If there are any missing or damage, please negotiate with the logistics company on the spot for compensation. If you sign without checking, it will be considered as no objection to accepting the goods. After that, if there are any problems, the store will not be responsible for any.
• ·B Please (or other consignee) must check the quantity and appearance of the goods together with the courier logistics personnel (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier personnel sign to confirm.

Question 1: If the courier refuses to open the package together to check the contents, the solution is to keep the delivery receipt until you have completed your inspection, and then return it to the courier. Question 2: If the courier refuses to sign to confirm the missing items, you can simply note down their phone number and name.
4. About Transportation

• ·A transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the goods.
• ·B We cannot control the delivery and logistics companies, and the arrival time given by our customer service personnel is just an estimated approximate time based on normal circumstances. We cannot and will not guarantee that the goods will arrive at a certain time. All we can do is to send the goods as fast as possible. Those who refuse to accept delivery or return the goods because the arrival time is too late, we will not accept. Therefore, please buyers, especially those who need urgent goods and buyers in remote areas, carefully consider the time risk before purchasing. At the same time, please respect our labor. Wholesaling is different from Taobao, where only a small parcel is involved, while wholesale requires the combination of various different goods into a package. Each shipment includes the hard work of our customer service personnel, order personnel, packing personnel, and shipping personnel, but there are a few bad customers who, after the goods have been sent out and even safely arrived at the destination, refuse to accept the goods, do not cooperate, and only ask for a refund. For such a situation, the customer must bear the round-trip freight, and the goods will be refunded at 70% discount, because we must send someone to pick up the goods, bring them back, and then must classify the products one by one.

5. About After-sales Service

• ·A damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies with insurance such as Dewang and Jiaji). However, we have an obligation to do our utmost to assist the customer in resolving this issue. Our company will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other consignee) must check the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.
• ·B Returns and Exchanges: In principle, the company does not accept any returns for any reason after the sale of all goods (if the product has a quality issue or is sent incorrectly, it can be exchanged for a discussion, and the company will bear the one-way logistics transportation costs. All our quotes are factory prices without transportation costs).
• ·C If the product itself has quality problems or the function missing due to the transportation process, the company can provide exchange processing. Please feedback the product problem to us within 7 days after receiving the goods. If the after-sales problem is feedback after the deadline, please consult with the customer service. For quality problems of the product, please return more than 20 kilograms with ordinary logistics. After receiving the returned product, we will send the exchange together with the next time the customer's goods (if it is not possible to send together at the time of the next shipment, the freight is at the expense of the customer!) The buyer needs to ensure that the appearance and packaging of the returned product cannot affect our second sale, otherwise we will not accept the exchange or exchange at 50% discount. We hope everyone understands.

Note: Please inform our Alibaba customer service before returning the item!!!

• ·A Due to the special nature of toy products, they cannot be compared with household appliances. Therefore, our company does not implement the three-pack policy for all toy products we sell. If after-sales issues arise due to improper operation or personal damage, the company can provide after-sales maintenance with corresponding maintenance fees. For special circumstances, please contact customer service personnel to communicate and reach a consensus to handle.

Most product issues can be repaired by simple operations such as replacing the battery, adjusting the battery placement, or reconnecting the wires. You can also consult us for toy repair learning. Remember, selling toys means knowing how to repair them. If you encounter any quality issues, please contact our after-sales customer service to register the problem for processing.

• Happy shopping! May your business prosper!