1

Mixed Lot Explanation

In order to reduce the risk of channel distributors' backlog inventory and capital turnover, our company's products can support mixed batch, but some products due to packaging and other factors, will have a minimum order quantity, usually starting from 12 pieces, in addition, some products in our store are sold by color or style, please carefully follow the requirements of color or style when placing an order to avoid any unnecessary trouble, such as no color or style of the product, it means that the product will be shipped with the existing color or style of the warehouse at random, and we do not accept comments to specify, if there is any dissatisfaction, please understand.

2

Are there any goods in the shop? What should I do if there are no goods?

All our products are sold in stock, so please feel free to purchase. However, due to the high demand for some hot-selling items and the limited production capacity of the factories, there may be a short-term shortage. In the event of such a situation, we will inform you of the situation as soon as possible after you place your order by phone or through Alibaba Messenger and seek your opinion: should we wait until all the goods are ready to ship, or should we send out some of the items first, with the missing goods to be sent later or refunded to you.

3

Color/Size/Weight

1. All goods are photographed with actual items, and we strive to ensure that the images are as accurate as possible. However, due to factors such as lighting or display screen color differences, there may be subjective deviations. 2. All goods are measured by hand. Due to the variety of product shapes, there may be slight differences in measurement standards. 3. All goods are weighed by weight. We strive to ensure that the product weight is as accurate as possible. We do not accept returns or exchanges due to the above-mentioned circumstances.

4

About the product pass rate

Product quality is the cornerstone of a company's survival and a principle established at the outset of the entrepreneur's venture, but no matter how good the quality is, it cannot guarantee a 100% pass rate. If you receive goods with a defect rate higher than 2%, you can contact our after-sales customer service for consultation and processing to ensure the interests of both parties. Note: For those who are perfectionists and buy items individually for personal use, please purchase at our physical stores. We are unable to provide retail standard after-sales service. Please understand and forgive.

5

After-sales instructions

If there is no quality problem with the goods, in principle, we do not accept returns or exchanges, but if special factors are considered, please consult our after-sales customer service for processing. With the consent of our staff, only if it does not affect the second sale can it be returned, and the postage is at your own expense. If you receive a quality problem product, please contact us within two working days after receiving the goods. We will verify and register it. In order to reduce the cost and efficiency of after-sales services, we suggest that you combine and return for processing. The return is valid within 90 days after verification.

6

Express delivery and shipping fees

Our company's default shipping method isZTO ExpressWhere the ZTO Express can reach, I recommend using ZTO Express because our company has reached a strategic cooperation with ZTO Express, and the freight is relatively cheap. All freight is automatically calculated according to the actual weight of your order goods by the system. If the number of products is too large, it is recommended to send by freight. Our company has reached a cooperation with ZTO Express, and it is more convenient to send by freight for large items. It can be delivered to the door, please rest assured to purchase. The specific charging standards are as follows:

7

Suggestion: For orders over 800 yuan or for delivery costs higher than logistics costs, it is recommended to use logistics.Attention:Please note that by default, all orders placed with our store are shipped by courier. If you require logistics transportation, please contact our customer service. You can remove the courier fee and pay the logistics freight on delivery. When you pick up your goods at the logistics department, you will pay the freight to the logistics company. We do not charge you for shipping fees when we ship the goods. The freight does not have a standard, it is related to the distance, and some areas that cannot be directly reached need to be transferred, which will increase the freight. If the logistics arrives in your city, the logistics company will call you to inform you of the specific pickup address. You need to go to the designated address to pick up the goods. Generally, after the notification of the pickup, if you have not picked up the goods within three days, the logistics company will charge a certain storage fee based on the number of days. Therefore, please make sure to pick up the goods as soon as they arrive. The logistics freight is determined by the actual freight paid when picking up the goods. The information provided is for reference only. We do not assume any other responsibility.

Please read the above rules carefully. If you have any questions, please contact our customer service. However, if you pay for our company's goods, it means you have already accepted the above rules. If any trade disputes occur later, the above will be used as evidence to resolve the dispute.